Customer Support Engineer

ASML
Chongqing
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Problem-solving","Leadership","Customer service","Data analysis"]

Provide on-site and remote support for Cymer equipment, diagnosing issues, performing installations and preventive maintenance, and guiding junior engineers. Lead service activities at customer sites, manage parts and tools, and coordinate with customers to ensure timely, effective service while traveling as needed.

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FursaFursa
ASML
ASML
3 months ago

Customer Support Engineer

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Last checked: 23 hours agoStatus: Live

Job Summary

Provide on-site and remote support for Cymer equipment, diagnosing issues, performing installations and preventive maintenance, and guiding junior engineers. Lead service activities at customer sites, manage parts and tools, and coordinate with customers to ensure timely, effective service while traveling as needed.
Location: Chongqing
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
  • •Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
  • •Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer.
  • •Maintains and manages an assigned installation equipment base; provides primary support, forecasting, conducts customer support meetings, and ensures regular communication with the customer.
  • •Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.

Key Requirements

  • •Minimum of three (3) years experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
  • •Advanced level of technical knowledge of electronics.
  • •Ability to read and analyze opto-mechanical and electronic schematics.
  • •Excellent written and verbal communications skills.
  • •Must be able to successfully meet customer site access requirements such as background checks, safety training, and cleanroom access.
Experience:3+ yearsOpticsLaserSemiconductor manufacturing equipment
Skills:CommunicationProblem-solvingLeadershipCustomer serviceData analysis
Languages:English
Tech Stack:ExcelWordPowerPointLabView

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn