Customer Relations Specialist

DP World
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Teamwork","Problem-solving","Data analysis","Process improvement"]

Customer Relations Specialist supports container damage case resolution within a dynamic port operations environment. You will coordinate with Operations, Risk & Legal and other stakeholders to ensure timely communication, monitor case quality and efficiency, analyze volumes, and drive improvements in customer experience and administrative accuracy.

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DP World
DP World
2 months ago

Customer Relations Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Customer Relations Specialist supports container damage case resolution within a dynamic port operations environment. You will coordinate with Operations, Risk & Legal and other stakeholders to ensure timely communication, monitor case quality and efficiency, analyze volumes, and drive improvements in customer experience and administrative accuracy.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage and coordinate the end-to-end follow-up of container-related damage cases, working with internal and external stakeholders
  • •Serve as the link between operations, customers and partners to ensure smooth and transparent communication
  • •Analyze damage cases and volumes and translate insights into improvements and more efficient processes
  • •Monitor repairs, lost containers and costs and maintain accuracy and completeness of administration
  • •Ensure timely and accurate information flow to invoicing and other involved services and contribute to process optimization and customer satisfaction

Pay and Benefits

Perks:Home OfficeFlexible Hours

Key Requirements

  • •Bachelor's degree in a business/economics-related field and several years of relevant experience in a customer-facing or operational role
Experience:LogisticsShippingPort operationsCustomer service
Education:Bachelor's
Skills:CommunicationTeamworkProblem-solvingData analysisProcess improvement
Languages:DutchEnglish
Tech Stack:MS OfficePower BIQlikView

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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