Contact Centre Representative I (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Communication","Teamwork","Problem-solving","Ability to work shifts"]

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time communications. Identify customer needs and recommend suitable products and services to achieve expected outcomes. When issues arise, propose reasonable solutions to resolve difficulties and deliver high-quality customer service. Work as part of a team and follow shift schedules.

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FursaFursa
HSBC
HSBC
1 day ago

Contact Centre Representative I (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time communications. Identify customer needs and recommend suitable products and services to achieve expected outcomes. When issues arise, propose reasonable solutions to resolve difficulties and deliver high-quality customer service. Work as part of a team and follow shift schedules.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer customer inquiries related to credit cards and general banking services through phone, email, and real-time communication tools
  • •Discover customer needs and recommend appropriate products and services
  • •Propose reasonable solutions based on the situation to resolve customer issues
  • •Provide high-quality customer service to ensure customer satisfaction
  • •Work with the team to meet service expectations

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service
  • •Fluent Cantonese with clear thinking and strong communication skills
  • •Good teamwork spirit
  • •Ability to communicate and read/write in English, and willingness to work shifts
  • •Comfort with providing high-quality customer service to resolve inquiries
Skills:Customer service orientationCommunicationTeamworkProblem-solvingAbility to work shifts
Languages:CantoneseEnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn