IT Infrastructure Technician

Avery Dennison
United States
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 3-5 yearsSkills: ["Problem-solving","Communication","Project management","Customer-centric","Cybersecurity awareness"]

Own enterprise IT infrastructure services as the primary contact for Network, Telephony, Platform, and Digital Workplace support. Oversee service provisioning, performance assurance, operational escalations, and project delivery; conduct performance analysis and capacity planning; and partner with local teams and vendors on networking and telephony implementations. Troubleshoot end-user issues while aligning with data, communication, and security policies to improve the Digital Employee Experience (DEX).

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Avery Dennison
Avery Dennison
1 day ago

IT Infrastructure Technician

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Last checked: 13 hours agoStatus: Live

Job Summary

Own enterprise IT infrastructure services as the primary contact for Network, Telephony, Platform, and Digital Workplace support. Oversee service provisioning, performance assurance, operational escalations, and project delivery; conduct performance analysis and capacity planning; and partner with local teams and vendors on networking and telephony implementations. Troubleshoot end-user issues while aligning with data, communication, and security policies to improve the Digital Employee Experience (DEX).
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary contact for Network, Telephony, Platform, or Digital Workplace services across enterprise IT teams, business units, and external vendors.
  • •Oversee and support service provisioning, performance assurance, operational escalations, and project fulfillment.
  • •Perform performance analysis and capacity planning to provide infrastructure insights and recommendations.
  • •Collaborate with local GTS teams and suppliers to implement, refresh, and update site networking and telephony services.
  • •Troubleshoot end-user technical issues and resolve incidents while aligning with data, communication, and security policies.

Pay and Benefits

Perks:Health Insurance401kLife InsurancePaid Leave

Key Requirements

  • •3–5 years troubleshooting computer, server, and network systems in an infrastructure services environment.
  • •Strong networking fundamentals (LAN/WAN) and hardware technology for infrastructure support.
  • •Experience with service provisioning, performance assurance, and operational escalation handling for IT infrastructure.
  • •Problem-solving and project management skills for IT infrastructure implementations and operational escalations.
  • •Ability to communicate complex technical issues to non-technical stakeholders in both Spanish and English, with a cybersecurity mindset using ITIL best practices.
Experience:3-5 years
Skills:Problem-solvingCommunicationProject managementCustomer-centricCybersecurity awareness
Languages:EnglishSpanish
Tech Stack:Google WorkspaceITILLAN/WANCloud computingCybersecurity

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn