Service Delivery Manager (Bydgoszcz, PL)

Atos
Poland
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Skills: []

Own end-to-end service governance for an assigned system or service portfolio, ensuring operational stability and that customer expectations align with contractual obligations and delivery execution. Serve as the primary customer and stakeholder contact, run governance and operational reviews, and protect SLAs by monitoring performance and coordinating systemic issue resolution. Manage release planning and readiness governance, act as escalation for critical incidents, and drive continuous improvement through automation and operational optimization.

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Atos
Atos
6 hours ago

Service Delivery Manager (Bydgoszcz, PL)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own end-to-end service governance for an assigned system or service portfolio, ensuring operational stability and that customer expectations align with contractual obligations and delivery execution. Serve as the primary customer and stakeholder contact, run governance and operational reviews, and protect SLAs by monitoring performance and coordinating systemic issue resolution. Manage release planning and readiness governance, act as escalation for critical incidents, and drive continuous improvement through automation and operational optimization.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end service governance and accountability for assigned systems and services, including risks, issues, dependencies, and performance.
  • •Act as the primary point of contact for customers, business stakeholders, and delivery teams; lead governance meetings and operational reviews.
  • •Monitor service performance, drive SLA protection, and coordinate resolution of systemic issues.
  • •Own release planning and readiness governance; coordinate stakeholders to minimize operational risk during transitions.
  • •Serve as the primary escalation point for critical incidents, major disruptions, and business continuity risks; drive continuous improvement via automation and optimization.

Pay and Benefits

Perks:Medical CareAnnual BonusMultisport

Key Requirements

  • •Proven experience as a Service Delivery Manager, Service Manager, IT Operations Manager, or equivalent.
  • •Experience managing complex IT services in a multi-stakeholder environment.
  • •Strong understanding of ITIL and IT Service Management (Incident, Problem, Change, Release, Capacity, Service Level Management).
  • •Solid customer-facing and service governance experience.
  • •Strong stakeholder management, communication, decision-making, and ownership mindset in complex environments.
Tech Stack:ITILIncidentProblemChangeReleaseCapacityService Level ManagementIT Service Management

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn