RTX

17 hours ago

Senior Analyst-Customer Service

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Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Serve as the first respondent for customer inquiries within a multi-site Customer Experience Center, helping customers navigate aftermarket commercial services across online and offline channels. Review issues from email, CRM, and other sources, troubleshoot and document resolutions, and provide holistic answers by coordinating with internal teams like Technical Publications, Commercial Claims, Engine Rental, and Accounts Receivables. Contribute to data gathering, continuous improvement, and change management activities.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Participate in establishing a best-in-class Customer Experience Center across multiple time zones.
•Review customer issues received via email, CRM, and other means; troubleshoot and document associated actions.
•Help customers navigate aftermarket commercial services through online and offline channels.
•Develop relationships with internal teams (e.g., Technical Publications, Commercial Claims, Engine Rental, Spares parts, Accounts Receivables) to resolve queries holistically.
•Participate in Customer Experience Center data gathering and make recommendations to improve service levels, including continuous improvement and change management activities.

Pay and Benefits

Perks:ChildcareFlexible WorkPension PlansParental LeaveReward Programs

Key Requirements

•Bachelor’s degree with 2–5 years of experience in a multi-site call center/contact center or customer support teams, preferably in aerospace.
•1–2 years managing continuous improvement projects related to customer service.
•Natural sense of authentic listening with customers and colleagues.
•Strong focus on customers with urgency and the ability to ask meaningful probing questions during troubleshooting.
•Strong understanding of the aviation ecosystem and vocabulary; English spoken and written are key (French is an asset).

Experience:2-5 yearsAerospaceCall centerContact centerCustomer support

Education:Bachelor's

Skills:Active listeningCustomer focusUrgencyTroubleshootingCommunication

Languages:EnglishFrench

Tech Stack:CRMEmail

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX