CoLab

5 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead the post-sale customer journey for a portfolio of Enterprise accounts, driving measurable results through adoption, satisfaction, and long-term retention. Partner with engineering and business stakeholders to align execution to customer goals and make CoLab integral to workflows. Own success planning, onboarding and rollout, executive business reviews, and risk mitigation, while collaborating with Sales and Customer Engineering Advisors to support renewal and expansion. Expect in-person engagement and up to 25% travel.

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts.
•Build, maintain, and execute Customer Success Plans tied to business impact (e.g., time-to-market, rework reduction, margins).
•Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors.
•Lead structured executive business reviews translating CoLab usage into measurable outcomes and business impact.
•Collaborate with Sales on growth strategy, account planning, and renewal execution; identify and resolve adoption blockers to mitigate risk.

Travel: Medium travel

Key Requirements

•4-6 years of Customer Success or Account Management experience in B2B SaaS.
•Experience working with technical, specialized customer personas.
•Experience with customer journey orchestration and success planning in a high-ACV SaaS environment.
•Strong customer storytelling, executive presence, and internal influence.
•Willingness to travel up to 25% of the time.

Experience:4-6 yearsB2B SaaSHigh-ACV SaaS

Skills:Customer storytellingExecutive presenceInternal influenceOrganizationProactive communication

Languages:English

Company Brief

CoLab

Provides a cloud-based construction quality and issue management platform that centralizes photos, punch lists, RFIs, and collaboration workflows to help teams track, resolve, and report construction defects and progress.

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: United States

Website LinkedIn

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CoLab

5 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts.
•Build, maintain, and execute Customer Success Plans tied to business impact (e.g., time-to-market, rework reduction, margins).
•Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors.
•Lead structured executive business reviews translating CoLab usage into measurable outcomes and business impact.
•Collaborate with Sales on growth strategy, account planning, and renewal execution; identify and resolve adoption blockers to mitigate risk.

Travel: Medium travel

Key Requirements

•4-6 years of Customer Success or Account Management experience in B2B SaaS.
•Experience working with technical, specialized customer personas.
•Experience with customer journey orchestration and success planning in a high-ACV SaaS environment.
•Strong customer storytelling, executive presence, and internal influence.
•Willingness to travel up to 25% of the time.

Experience:4-6 yearsB2B SaaSHigh-ACV SaaS

Skills:Customer storytellingExecutive presenceInternal influenceOrganizationProactive communication

Languages:English

Company Brief

CoLab

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: United States

Website LinkedIn