IT Support Specialist

EquipmentShare
Columbia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Teamwork","Problem-solving","Attention to detail"]

Support IT operations at a corporate office in Columbia, MO by handling frontline helpdesk requests, troubleshooting Windows/macOS, printers, and mobile devices, and guiding users through software access and password resets. You’ll document issues, escalate complex problems, assist with onboarding/offboarding, and participate in after-hours on-call rotations to keep systems running smoothly for a growing team.

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FursaFursa
EquipmentShare
EquipmentShare
1 year ago

IT Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support IT operations at a corporate office in Columbia, MO by handling frontline helpdesk requests, troubleshooting Windows/macOS, printers, and mobile devices, and guiding users through software access and password resets. You’ll document issues, escalate complex problems, assist with onboarding/offboarding, and participate in after-hours on-call rotations to keep systems running smoothly for a growing team.
Location: Columbia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to support requests via phone, email, Slack, or ITSM platform.
  • •Troubleshoot and resolve basic to intermediate hardware and software issues on computers, TVs, mobile devices, printers, and network connectivity.
  • •Assist users with software applications, account access, and password resets.
  • •Document all support interactions and solutions in the ticketing system, and escalate unresolved issues to Tier 2 with clear information.
  • •Assist with onboarding new employees and offboarding tasks; collaborate with IT to address recurring issues and participate in after-hours on-call rotations.

Pay and Benefits

Perks:401kHealth InsuranceVisionHolidaysGym Membership

Key Requirements

  • •Strong working knowledge of Windows and macOS operating systems.
  • •Basic knowledge of printer functionality
  • •Familiarity with mobile devices (iOS, tablets, and Android) and common office applications
  • •Familiarity with ITSM, ITIL, and IT best practices are preferred
  • •Experience in creating processes and procedure workflows
Experience:Information technologyIT
Education:High School
Skills:Customer serviceCommunicationTeamworkProblem-solvingAttention to detail
Certifications:A+ITILNET+
Languages:English
Tech Stack:WindowsMacOSPrintersMobile devicesIOSAndroidITSMITILAV troubleshootingSlack

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn