Senior Insight Manager - Brand & Experience Tracking, 80-100% (Zürich, CH)

Zurich Insurance
Zurich
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Storytelling","Communication","Influencing senior stakeholders","Workshop facilitation","Analytical thinking"]

Lead the Group Customer Office’s brand and experience tracking by translating customer, market, and brand research into actionable insights that influence business decisions. Oversee global retail Brand and Relationship NPS programs and the Commercial Broker study, evolve measurement approaches, and connect performance data to commercial outcomes. Partner with markets, agencies, and stakeholders, facilitate workshops, and apply emerging AI capabilities to modernize how insights are generated and activated.

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FursaFursa
Zurich Insurance
Zurich Insurance
10 hours ago

Senior Insight Manager - Brand & Experience Tracking, 80-100% (Zürich, CH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead the Group Customer Office’s brand and experience tracking by translating customer, market, and brand research into actionable insights that influence business decisions. Oversee global retail Brand and Relationship NPS programs and the Commercial Broker study, evolve measurement approaches, and connect performance data to commercial outcomes. Partner with markets, agencies, and stakeholders, facilitate workshops, and apply emerging AI capabilities to modernize how insights are generated and activated.
Location: Zurich
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Embed the voice of the customer into decision-making across Zurich.
  • •Generate customer and brand insights that influence business impact and drive meaningful change.
  • •Oversee global retail Brand and Relationship NPS programmes and lead the Commercial Broker study with high-quality governance and value.
  • •Evolve insight programmes and measurement approaches, and transform complex data into clear, actionable recommendations and executive narratives.
  • •Partner with insights, markets, agencies, and stakeholders to identify opportunities, facilitate workshops, and improve the adoption and activation of insights.
Travel: Low travel

Pay and Benefits

Perks:Learning BudgetGym Membership

Key Requirements

  • •Passion for understanding customers and translating customer, market, and brand data into business opportunities and actions.
  • •Strong storytelling and communication skills to distil complex information into clear narratives that influence decision-making.
  • •Experience activating insights within organisations, driving awareness, engagement, and action across stakeholders.
  • •Expertise in leading qualitative and quantitative research programmes and transforming complex data into actionable recommendations and executive-level narratives.
  • •Strong analytical skills using large datasets and statistical tools (e.g., Excel, SPSS), with practical experience applying AI and emerging technologies to enhance insight generation and activation.
Skills:StorytellingCommunicationInfluencing senior stakeholdersWorkshop facilitationAnalytical thinking
Languages:English
Tech Stack:ExcelSPSSAI

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn