Burberry

11 hours ago

Customer Service Consultant- French speaking (Leeds, , GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Deliver luxury, world-class customer service for Burberry through multichannel support and clienteling, owning cases from intake to resolution with timely updates. Maintain accurate records and systems, provide elevated experiences through ECE, and leverage deep product knowledge to style and link-sell. Build long-term customer relationships via outreach, follow-up, and appointment booking while recommending Aftercare services and adhering to strict data protection policies.

Location: Leeds

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver world-class luxury customer service through all channels.
•Take ownership of customer cases to conclusion and provide timely updates to clients.
•Update records and systems to ensure effective follow-up and accurate case management.
•Develop and maintain product knowledge and act as a brand ambassador, including styling and link selling.
•Create long-term customer relationships through clienteling, outreach, follow-up, appointment booking, and recommending Aftercare services.

Key Requirements

•Speak fluent French and English.
•Passion for delivering excellent customer service.
•Strong verbal and written communication skills.
•Collaborative working style and ability to adapt proactively.
•Strong attention to detail with the ability to manage multiple tasks simultaneously.

Skills:Customer serviceCommunicationCollaborationInitiativeResilienceAttention to detailOrganizational skills

Languages:FrenchEnglish

Company Brief

Burberry

British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1856

Website LinkedIn

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Burberry

11 hours ago

Customer Service Consultant- French speaking (Leeds, , GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Leeds

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver world-class luxury customer service through all channels.
•Take ownership of customer cases to conclusion and provide timely updates to clients.
•Update records and systems to ensure effective follow-up and accurate case management.
•Develop and maintain product knowledge and act as a brand ambassador, including styling and link selling.
•Create long-term customer relationships through clienteling, outreach, follow-up, appointment booking, and recommending Aftercare services.

Key Requirements

•Speak fluent French and English.
•Passion for delivering excellent customer service.
•Strong verbal and written communication skills.
•Collaborative working style and ability to adapt proactively.
•Strong attention to detail with the ability to manage multiple tasks simultaneously.

Skills:Customer serviceCommunicationCollaborationInitiativeResilienceAttention to detailOrganizational skills

Languages:FrenchEnglish

Company Brief

Burberry

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1856

Website LinkedIn