Technical Support Engineer

Salesforce
Seattle
Workplace: OnsiteFull timeUSD 80,900 - 122,300 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Prioritization","Customer focus"]

Own the end-to-end technical customer support experience, investigating and resolving complex issues across Salesforce platform products (including Sales Cloud). Triage and coordinate critical cases with cross-functional teams, provide onboarding and technical discovery, and advise customers on best practices for configuration and architecture. Analyze system behavior to identify root causes, maintain technical documentation, and mentor teammates using structured troubleshooting approaches while communicating clearly to technical and non-technical stakeholders.

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FursaFursa
Salesforce
Salesforce
1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own the end-to-end technical customer support experience, investigating and resolving complex issues across Salesforce platform products (including Sales Cloud). Triage and coordinate critical cases with cross-functional teams, provide onboarding and technical discovery, and advise customers on best practices for configuration and architecture. Analyze system behavior to identify root causes, maintain technical documentation, and mentor teammates using structured troubleshooting approaches while communicating clearly to technical and non-technical stakeholders.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage support cases from initial diagnosis through resolution for Salesforce platform products, including Sales Cloud.
  • •Diagnose and resolve complex technical issues, investigating system behavior and identifying root causes using internal tools.
  • •Coordinate resolution of critical/high-priority cases with cross-functional teams and escalate to Product Engineering when needed.
  • •Provide onboarding support and technical discovery sessions, guiding customers on best practices for product configuration and architecture.
  • •Create and maintain technical documentation/knowledge base articles and mentor team members using collaborative troubleshooting frameworks.

Pay and Benefits

Salary: USD 80,900 - 122,300 annually
Perks:Health InsuranceDentalVisionPaid Parental401kLife InsuranceDisability Insurance

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience.
  • •2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
  • •Experience troubleshooting software applications and debugging code, including Java-based applications.
  • •Strong understanding of database concepts, data management, and SQL.
  • •Ability to explain complex technical concepts to non-technical audiences with excellent written and verbal communication skills.
Experience:2+ yearsCustomer-facing technical rolesSoftware troubleshooting
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCommunicationPrioritizationCustomer focus
Certifications:Salesforce Administrator (ADMIN201)
Languages:English
Tech Stack:SalesforceSales CloudJavaSQLHTMLJavaScriptCSSAPEXService CloudData CloudAgentforceTableauAI/LLMConversational AIAI orchestration frameworksSpiffOwnCommission calculation softwareBackup softwareCRMA

Eligibility

Nationality:US National

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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