Assistant Team Leader, Centurion New York

American Express
New York
Workplace: OnsiteFull timeUSD 54,500 - 91,250 annuallyFunction: Administration & Executive AssistanceExperience: 3-5 yearsSkills: ["Leadership","Coaching","Organizational skills","Written communication","Confidentiality"]

Lead daily operations for Centurion New York by managing staffing schedules, workforce planning, and coverage for leaves and special events. Own payroll approvals, overtime reporting, headcount tracking, and key workforce metrics. Support recruiting, onboarding, and training, and drive performance management through coaching and recognition. Oversee reservation and guest servicing workflows, operational system access, and private event coordination to ensure a premium member experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Express
American Express
3 days ago

Assistant Team Leader, Centurion New York

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead daily operations for Centurion New York by managing staffing schedules, workforce planning, and coverage for leaves and special events. Own payroll approvals, overtime reporting, headcount tracking, and key workforce metrics. Support recruiting, onboarding, and training, and drive performance management through coaching and recognition. Oversee reservation and guest servicing workflows, operational system access, and private event coordination to ensure a premium member experience.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage daily staffing schedules and workforce planning for coverage needs across vacations, leaves, callouts, and special events.
  • •Administer payroll approvals, overtime reporting, headcount tracking, and workforce reporting to maintain accurate operational metrics.
  • •Support recruiting, onboarding, and new hire training programs, including learning plan development and ongoing education initiatives.
  • •Lead performance management activities, including coaching, performance improvement plans, and employee recognition programs.
  • •Oversee reservation operations and guest service recovery, including inventory management, guest list accuracy, callback processes, and servicing workflows.

Pay and Benefits

Salary: USD 54,500 - 91,250 annually
Perks:Health InsurancePaid Parental

Key Requirements

  • •3–5 years of experience in hospitality operations, luxury hotels, food & beverage, premium servicing, or hospitality management.
  • •Demonstrated experience leading frontline teams, coaching employees, and supporting performance management.
  • •Strong operational and administrative management experience, including scheduling, payroll, workforce planning, and compliance.
  • •Experience supporting recruiting, onboarding, training, and employee development programs.
  • •Proven ability to analyze operational data, identify trends, and implement process improvements while delivering exceptional customer experiences.
Experience:3-5 yearsHospitalityLuxury hotelsFood & beveragePremium service
Skills:LeadershipCoachingOrganizational skillsWritten communicationConfidentiality
Tech Stack:Scheduling systemsReservation systemsWorkforce management platformsCollaboration platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn