Premier Service Manager

HSBC
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer focus","Communication","Teamwork","Self-motivation","Work under pressure"]

Manage and execute operational customer-service functions supporting Relationship Managers and Team Heads within HSBC’s International Wealth and Premier Banking business. Ensure efficient, timely, and quality customer support while maintaining operational and risk compliance with Group standards and local regulations. Own customer feedback, complaints investigation, follow-up, and resolution, and improve the customer experience by identifying service gaps and recommending process improvements. Provide additional administrative support as needed.

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FursaFursa
HSBC
HSBC
3 days ago

Premier Service Manager

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Last checked: 12 hours agoStatus: Live

Job Summary

Manage and execute operational customer-service functions supporting Relationship Managers and Team Heads within HSBC’s International Wealth and Premier Banking business. Ensure efficient, timely, and quality customer support while maintaining operational and risk compliance with Group standards and local regulations. Own customer feedback, complaints investigation, follow-up, and resolution, and improve the customer experience by identifying service gaps and recommending process improvements. Provide additional administrative support as needed.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service.
  • •Deliver high standards of service by ensuring efficient, timely, and quality customer support.
  • •Maintain operational and risk compliance by ensuring standards and workflow adhere to Group standards and local regulations.
  • •Own customer feedback and complaints, including investigation, follow-up, and resolution in line with service standards.
  • •Enhance customer experience by proactively identifying service gaps and recommending process improvements.

Key Requirements

  • •Advanced working experience in a retail-banking environment.
  • •Strong customer service orientation, self-motivated, and able to work under pressure.
  • •A self-starter and good team player with drive for success and achievement.
  • •Excellent interpersonal and communication skills.
  • •Ability to engage and communicate effectively in both English and Chinese (spoken and written).
Experience:Retail banking
Skills:Customer focusCommunicationTeamworkSelf-motivationWork under pressure
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn