Help Desk Support Representative (Work From Home)

Qureos
Kansas City
Workplace: RemoteFull timeUSD 35 - 45 hourlyFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Customer service","Professionalism","Self-motivation"]

Serve as the first point of contact for technical assistance for Horizon NJ Health colleagues via phone, email, and internal ticketing. Diagnose and troubleshoot issues remotely, guide users through solutions, and escalate unresolved problems to higher-level support. Maintain accurate help desk logs, provide timely status updates, and contribute ideas to improve systems, procedures, and user documentation.

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FursaFursa
Qureos
Qureos
2 days ago

Help Desk Support Representative (Work From Home)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first point of contact for technical assistance for Horizon NJ Health colleagues via phone, email, and internal ticketing. Diagnose and troubleshoot issues remotely, guide users through solutions, and escalate unresolved problems to higher-level support. Maintain accurate help desk logs, provide timely status updates, and contribute ideas to improve systems, procedures, and user documentation.
Location: Kansas City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the primary point of contact for colleagues seeking technical assistance via phone, email, or internal ticketing.
  • •Perform remote troubleshooting using diagnostic techniques and targeted questions to identify issue causes.
  • •Walk users through problem-solving steps with clarity and patience.
  • •Escalate unresolved issues to next-level support in a timely manner.
  • •Accurately record issues, troubleshooting steps, and resolutions in help desk logs and provide status feedback to users.

Pay and Benefits

Salary: USD 35 - 45 hourly

Key Requirements

  • •Proven experience in a help desk, technical support, or customer service role.
  • •Strong understanding of computer systems, mobile devices, and other technology products.
  • •Familiarity with help desk software, remote support tools, and ticketing systems.
  • •Excellent problem-solving and communication skills, with the ability to diagnose and resolve basic technical issues.
  • •Patient, customer-oriented approach, with discipline and self-motivation to work independently in a remote environment.
Skills:Problem-solvingCommunicationCustomer serviceProfessionalismSelf-motivation
Languages:English
Tech Stack:Help desk softwareRemote support toolsTicketing systemsComputer systemsMobile devicesInternal ticketing system

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn