Patient Admin Executive

NMC Healthcare
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Interpersonal communication","Verbal communication","Written communication","Analytical thinking","Problem-solving","Critical thinking","Confidentiality","Data accuracy","Responsiveness"]

Greet patients and route them to the right departments while handling phone inquiries and email queries. Manage appointment scheduling, registrations, confirmations, and follow-ups, including no-shows and rescheduling. Support insurance-related tasks such as coverage information, claim forms, and co-payment collection. Oversee billing and invoice generation with accurate patient charges, maintain confidentiality, and follow hospital policies, infection control, JCI standards, and quality improvement activities.

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FursaFursa
NMC Healthcare
NMC Healthcare
2 days ago

Patient Admin Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Greet patients and route them to the right departments while handling phone inquiries and email queries. Manage appointment scheduling, registrations, confirmations, and follow-ups, including no-shows and rescheduling. Support insurance-related tasks such as coverage information, claim forms, and co-payment collection. Oversee billing and invoice generation with accurate patient charges, maintain confidentiality, and follow hospital policies, infection control, JCI standards, and quality improvement activities.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Greet patients, provide routine information, and direct them to appropriate departments.
  • •Handle telephone inquiries and provide information to doctors/nurses for callbacks; check emails daily and respond to queries.
  • •Manage appointment activities including registration of new patients, confirmations, rescheduling, and handling no-shows.
  • •Support patient insurance processes by providing coverage information, collecting co-payments based on eligibility, and providing claim forms for reimbursement.
  • •Generate and process patient invoices and statements; record charges accurately, issue bills for outstanding balances, and collect co-pays/deductibles in line with legal and insurance requirements.

Key Requirements

  • •College Diploma in any discipline or related fields.
  • •Strong interpersonal verbal and written communication skills.
  • •Excellent command of oral and written English (Arabic language desirable).
  • •Strong analytical and problem-solving skills.
  • •Proficiency in MS Office and ability to think critically while maintaining a high level of confidentiality.
Education:Bachelor's
Skills:Interpersonal communicationVerbal communicationWritten communicationAnalytical thinkingProblem-solvingCritical thinkingConfidentialityData accuracyResponsiveness
Languages:EnglishArabic
Tech Stack:MS officeHospital Information System

Company Brief

NMC Healthcare
Operates a large network of hospitals, medical centers, and specialty clinics across the UAE and the wider Middle East. Provides general and specialized healthcare services, diagnostics, and outpatient care for individuals and families.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1975
WebsiteLinkedIn