Support Analyst, Level 1

PAR Technology
United States
Workplace: RemoteFull timeUSD 52,000 - 57,000 annuallyFunction: Product ManagementExperience: 2-3 yearsSkills: ["Customer service","Communication","Problem-solving","Self-motivation","Attention to detail"]

Support restaurant clients using PAR OPS by learning the platform and becoming a subject matter expert. Respond to support requests via calls and email, diagnose and troubleshoot issues, and escalate to Concierge Services and Level 2 Support when needed. Manage requests in Service Cloud, help maintain internal knowledge resources, and use tools like Data Central and Microsoft Office to analyze root causes and resolve problems efficiently in a fast-paced, collaborative environment.

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FursaFursa
PAR Technology
PAR Technology
1 week ago

Support Analyst, Level 1

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support restaurant clients using PAR OPS by learning the platform and becoming a subject matter expert. Respond to support requests via calls and email, diagnose and troubleshoot issues, and escalate to Concierge Services and Level 2 Support when needed. Manage requests in Service Cloud, help maintain internal knowledge resources, and use tools like Data Central and Microsoft Office to analyze root causes and resolve problems efficiently in a fast-paced, collaborative environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Learn PAR OPS deeply to become a subject matter expert for clients.
  • •Receive and respond to support requests from restaurant managers using PAR OPS.
  • •Diagnose, troubleshoot, and escalate technical issues to Concierge Services and Level 2 Support as needed.
  • •Create, manage, and prioritize support requests in Service Cloud ticketing.
  • •Contribute articles to internal knowledge bases and keep tracking systems updated using SharePoint and related tools.

Pay and Benefits

Salary: USD 52,000 - 57,000 annually

Key Requirements

  • •Ability to work comfortably in a dynamic, agile technical environment with an expanding customer base.
  • •Restaurant management background with some experience working with POS and/or back-office programs.
  • •2–3 years’ experience working with technology in the Hospitality industry (preferred).
  • •Outstanding oral and written communication skills for client-facing emails and internal messaging systems.
  • •Strong customer service mindset with an independent, proactive problem-solving approach and attention to detail (including basic Microsoft Excel knowledge).
Experience:2-3 yearsHospitalityRestaurant technology
Skills:Customer serviceCommunicationProblem-solvingSelf-motivationAttention to detail
Tech Stack:PAR OPSService CloudSharePointMicrosoft OfficeMicrosoft ExcelOneNoteTeamsOutlookData CentralRightAnswersMS Teams

Company Brief

PAR Technology
Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Hartford, United States
Founded: 1968
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn