Customer Operations Support Manager

AMD
San Jose
Workplace: HybridFull timeUSD 93,100 - 159,600 annuallyFunction: Product ManagementEducation: bachelorsSkills: ["Problem-solving","Executive communication","Oral communication","Presentation skills","Conflict management","Relationship management","Analytical thinking","Managing uncertainty","Project management","Cross-functional collaboration"]

Own end-to-end customer operations between AMD and its customers by building executive-level relationships and managing expectations. Tackle order, supply, delivery, and forecasting issues through backlog reviews, demand/supply analysis, and inventory/Days of Inventory management. Lead business execution across the product lifecycle (NPI/EOL), drive operational projects and process improvements, and support operational issue resolution via quarterly business reviews.

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FursaFursa
AMD
AMD
16 hours ago

Customer Operations Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Own end-to-end customer operations between AMD and its customers by building executive-level relationships and managing expectations. Tackle order, supply, delivery, and forecasting issues through backlog reviews, demand/supply analysis, and inventory/Days of Inventory management. Lead business execution across the product lifecycle (NPI/EOL), drive operational projects and process improvements, and support operational issue resolution via quarterly business reviews.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Execute timely reviews of customer backlogs and collaborate with stakeholders (factory, finance, sales, customers) to resolve operational issues.
  • •Manage business execution through the product lifecycle, including NPI and EOL.
  • •Manage inventory and Days of Inventory (DOI) to prevent inventory cost for AMD.
  • •Manage demand vs. supply profiles and monitor consumption/ordering patterns; perform standard demand/supply analysis.
  • •Provide consultative leadership to drive projects/process improvements, support quarterly business reviews, and resolve operational issues with customers and internal teams.

Pay and Benefits

Salary: USD 93,100 - 159,600 annually

Key Requirements

  • •Bachelor’s degree and/or equivalent industry-related experience.
  • •Strong problem-solving skills with the ability to implement solutions.
  • •Ability to write executive communications and deliver strong oral presentations to customers and management.
  • •Strong analytical skills to manage cross-functional dependencies and support demand/supply and forecasting needs.
  • •Strong Excel, PowerPoint, and Power BI skills, plus supply chain knowledge and project management experience.
Experience:Supply chainForecastingCustomer operations
Education:Bachelor's
Skills:Problem-solvingExecutive communicationOral communicationPresentation skillsConflict managementRelationship managementAnalytical thinkingManaging uncertaintyProject managementCross-functional collaboration
Tech Stack:ExcelPowerPointPower BI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn