Overjet

2 months ago

Director of Customer Success, DSO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the build-out of Overjet’s customer success function for SMB/DSO clients, driving retention, adoption, and expansion. Hire and mentor a team of SMB Customer Success Managers, develop strategic playbooks, and collaborate with sales, product, and marketing to ensure maximum value from the dental AI platform and achieve retention and revenue targets.

Location: Boston, New York, San Mateo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Retain and expand revenue by meeting or exceeding net revenue retention, churn reduction, and expansion targets.
•Lead and develop a high-performing SMB CS team, including hiring, training, mentoring, and goal setting.
•Develop and implement comprehensive customer success strategies, segmentation, engagement models, and risk mitigation for the SMB segment.
•Drive the end-to-end post-sale customer journey from onboarding to renewal and expansion, monitoring health scores and data to identify at-risk accounts and growth opportunities.
•Build strong relationships with dental customers and cross-functional teams, communicating customer insights and feedback to inform product and strategy.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLearning BudgetRemote Work

Key Requirements

•5+ years in customer success or account management, with at least 2 years in a managerial role
•2+ years of experience with dental practices or DSOs and strong knowledge of dental industry dynamics
•Demonstrated leadership and ability to inspire a customer success team to achieve retention and expansion targets
•Experience developing and implementing customer success strategies, onboarding programs, health scoring, and lifecycle engagement models
•Excellent communication and interpersonal skills to manage relationships with customers, stakeholders, and internal teams

Experience:5+ yearsDentalDSOCustomer successAccount managementHealth scoring

Skills:LeadershipCommunicationAnalyticalTeam managementData-driven decision making

Languages:English

Tech Stack:SalesforceGainsightAI tools

Company Brief

Overjet

Overjet builds FDA-cleared AI for dental imaging that helps dentists, payers, and dental organizations detect pathologies, standardize diagnoses, automate claims review, and improve patient care using clinically validated radiographic AI.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: Boston, United States

Founded: 2018

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Overjet

2 months ago

Director of Customer Success, DSO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Boston, New York, San Mateo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Retain and expand revenue by meeting or exceeding net revenue retention, churn reduction, and expansion targets.
•Lead and develop a high-performing SMB CS team, including hiring, training, mentoring, and goal setting.
•Develop and implement comprehensive customer success strategies, segmentation, engagement models, and risk mitigation for the SMB segment.
•Drive the end-to-end post-sale customer journey from onboarding to renewal and expansion, monitoring health scores and data to identify at-risk accounts and growth opportunities.
•Build strong relationships with dental customers and cross-functional teams, communicating customer insights and feedback to inform product and strategy.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLearning BudgetRemote Work

Key Requirements

•5+ years in customer success or account management, with at least 2 years in a managerial role
•2+ years of experience with dental practices or DSOs and strong knowledge of dental industry dynamics
•Demonstrated leadership and ability to inspire a customer success team to achieve retention and expansion targets
•Experience developing and implementing customer success strategies, onboarding programs, health scoring, and lifecycle engagement models
•Excellent communication and interpersonal skills to manage relationships with customers, stakeholders, and internal teams

Experience:5+ yearsDentalDSOCustomer successAccount managementHealth scoring

Skills:LeadershipCommunicationAnalyticalTeam managementData-driven decision making

Languages:English

Tech Stack:SalesforceGainsightAI tools

Company Brief

Overjet

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: Boston, United States

Founded: 2018

Glassdoor: 3.4

Website LinkedIn Glassdoor