Experience Design Advisor Lead

USAA
San Antonio
Workplace: HybridFull timeUSD 114,080 - 218,030 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 8+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Interpersonal","Analytical","Stakeholder alignment","Influence","Coaching","Mentoring"]

Lead enterprise-wide initiatives to identify and eliminate member friction across banking. Partner with executive leaders and cross-functional teams across products, operations, digital, servicing, and support to uncover root causes, synthesize complex information, and prioritize impactful changes. Use user-centered design methods to create design artifacts and alternatives, present business cases to senior stakeholders, and influence decisions without formal authority while ensuring risk alignment and compliance.

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FursaFursa
USAA
USAA
4 days ago

Experience Design Advisor Lead

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead enterprise-wide initiatives to identify and eliminate member friction across banking. Partner with executive leaders and cross-functional teams across products, operations, digital, servicing, and support to uncover root causes, synthesize complex information, and prioritize impactful changes. Use user-centered design methods to create design artifacts and alternatives, present business cases to senior stakeholders, and influence decisions without formal authority while ensuring risk alignment and compliance.
Location: San Antonio
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Lead collaboration with stakeholders and cross-functional teams to develop and implement key initiatives using expert knowledge of products and processes.
  • •Investigate complex business issues to identify root causes by synthesizing and interpreting large quantities of information.
  • •Plan and facilitate brainstorming sessions and planning workshops to optimize end-user solutions.
  • •Create and apply user-centered design principles to produce visual artifacts and representations of strategic intent, including design alternatives.
  • •Develop and present communication materials, reports, and presentations to drive enterprise decision-making and influence senior executives.
Travel: Low travel

Pay and Benefits

Salary: USD 114,080 - 218,030 annually
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveParental LeaveAdoption AssistancePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree or 4 years of relevant education and/or experience.
  • •8+ years of experience in experience or user-centered design and/or research and testing in a customer-centric environment.
  • •4+ years of relevant customer relationship management experience.
  • •Experience in customer experience or member relations in a fast-moving, highly regulated environment, with examples of improving customer experience.
  • •Experience with Agile and/or human-centered design, plus user experience design methods (e.g., interface design principles, prototypes/mockups, design guidelines/specifications, and user stories).
Experience:8+ yearsFinancial servicesBankingInsuranceCustomer experienceAgile
Education:Bachelor's
Skills:CommunicationPresentationInterpersonalAnalyticalStakeholder alignmentInfluenceCoachingMentoring
Tech Stack:TableauAgileUser-centered designHuman-centered designInterface designPrototypesInteractive mockupsDesign guidelines/specificationsUser stories

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn