Specialist IT - Service Cloud Business Analyst

Eaton
Pune
Workplace: HybridFull timeFunction: Business OperationsExperience: 10-15 yearsEducation: bachelorsSkills: ["Communication","Team-oriented interpersonal skills","Lead and influence","Self-motivated","Work under pressure"]

Serve as the primary liaison between business stakeholders and IT for Service Cloud initiatives. Translate business needs into requirements through planning, elicitation, traceability, and solution validation across Field Service, Case Management, and Knowledge Management capabilities. Lead agile/scrum delivery activities including workshops, UAT planning, and coordination of test scenarios, leveraging experience with Salesforce Service Cloud, ERP (SAP/Oracle), and Field Service platforms.

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Eaton
Eaton
4 days ago

Specialist IT - Service Cloud Business Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the primary liaison between business stakeholders and IT for Service Cloud initiatives. Translate business needs into requirements through planning, elicitation, traceability, and solution validation across Field Service, Case Management, and Knowledge Management capabilities. Lead agile/scrum delivery activities including workshops, UAT planning, and coordination of test scenarios, leveraging experience with Salesforce Service Cloud, ERP (SAP/Oracle), and Field Service platforms.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Act as liaison between business stakeholders and IT, leveraging business analysis to recommend and implement solutions.
  • •Plan and monitor business analysis activities including requirements elicitation, management, and enterprise analysis for large projects.
  • •Facilitate requirements workshops/interviews, manage requirement traceability through design/development/validation, and prepare/lead UAT.
  • •Assess and validate solution designs to ensure they meet business requirements, coordinating use cases and test scenarios with customers.
  • •Provide thought leadership to drive project objectives forward across Field Service, Case Management, and Knowledge Management capabilities.

Pay and Benefits

Perks:Health InsuranceWellness StipendLearning Budget

Key Requirements

  • •Bachelor’s degree from an accredited institution
  • •10-15 years IT or relevant work experience
  • •5+ years of experience in business analysis (or related field) on moderate to highly complex technology projects and programs
  • •Minimum 2 years experience with any Field Service application and business processes
  • •2 years experience working in an Agile methodology
Experience:10-15 yearsEnterprise process transformationsBusiness analysisManufacturingIndustrialField serviceCase managementKnowledge managementSAPOracleSalesforce Service Cloud
Education:Bachelor's
Skills:CommunicationTeam-oriented interpersonal skillsLead and influenceSelf-motivatedWork under pressure
Certifications:Salesforce Certifications (e.g. Certified Administrator)
Tech Stack:SalesforceSales CloudService CloudSAPOracleAgileScrumUATField ServiceMaster data managementERPCase managementKnowledge management

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn