Customer Specialist

CarMax
Texas
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience at CarMax by guiding customers through buying and selling vehicles, including sales, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic inspections, support inventory check-in and reconciliation, and manage customer-facing paperwork and administrative tasks. Coordinate service appointments and review repair order invoices for accurate billing, while following CarMax EH&S requirements and maintaining a clean, organized work area.

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CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver a customer-first experience at CarMax by guiding customers through buying and selling vehicles, including sales, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic inspections, support inventory check-in and reconciliation, and manage customer-facing paperwork and administrative tasks. Coordinate service appointments and review repair order invoices for accurate billing, while following CarMax EH&S requirements and maintaining a clean, organized work area.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document appraisal details while communicating findings to Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while maintaining a smooth customer-focused experience.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Skilled in balancing customer needs with business goals and following processes accurately.
  • •High School Diploma or equivalent with a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn