CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Support customers through every step of the used-vehicle journey—buying, selling, and servicing—by guiding sales, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic inspections, help manage inventory check-in and scanning, and accurately process paperwork and payments. Coordinate service appointments and review repair order invoices for billing accuracy while following CarMax EH&S requirements in a fast-paced, customer-first environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
•Conduct accurate vehicle condition assessments and document appraisal details for Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax quality standards.
•Coordinate service appointments and review repair order invoices for accuracy in billing.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and create win-win solutions.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•High school diploma (or equivalent) and a valid driver’s license.
•Ability to lift up to 25 lbs and accurately read and transcribe data.

Experience:RetailCustomer serviceAutomotive

Education:Bachelor's

Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail

Licenses:Valid driver's license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
•Conduct accurate vehicle condition assessments and document appraisal details for Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax quality standards.
•Coordinate service appointments and review repair order invoices for accuracy in billing.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and create win-win solutions.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•High school diploma (or equivalent) and a valid driver’s license.
•Ability to lift up to 25 lbs and accurately read and transcribe data.

Experience:RetailCustomer serviceAutomotive

Education:Bachelor's

Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail

Licenses:Valid driver's license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website