Technical Support Engineer (EMEA)

Stripe
London
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer empathy","Problem-solving","Written communication","Verbal communication","Technical communication"]

Work on the front lines of Metronome’s engineering-led technical support team, providing world-class customer service to developers integrating usage-based billing APIs. Triage and debug customer escalations using internal observability tools, collaborate with engineering and customer teams via Slack and other channels, and build internal tools, scripts, and a knowledge base. Feed recurring issues back to the product team to influence roadmap and improve integrations for everyone.

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FursaFursa
Stripe
Stripe
2 days ago

Technical Support Engineer (EMEA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Work on the front lines of Metronome’s engineering-led technical support team, providing world-class customer service to developers integrating usage-based billing APIs. Triage and debug customer escalations using internal observability tools, collaborate with engineering and customer teams via Slack and other channels, and build internal tools, scripts, and a knowledge base. Feed recurring issues back to the product team to influence roadmap and improve integrations for everyone.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical guidance to customers’ developers on best practices for integrating with APIs and using product functionality.
  • •Troubleshoot customer issues, diagnose blockers, and escalate problems with full customer context to the engineering team.
  • •Collaborate directly with customers via Slack and other channels to resolve escalations and improve outcomes.
  • •Develop internal tools and documentation to automate customer workflows and support recurring feature gaps.
  • •Design and assist in implementing a comprehensive knowledge base to help customers use the product effectively.

Key Requirements

  • •2+ years of experience in a B2B customer-facing technical support organization or in engineering.
  • •Experience working closely with engineering teams and providing technical feedback on customer issues.
  • •Ability to debug and triage bugs and escalations from customers.
  • •Ability to communicate technical capabilities of the product to customers.
  • •Experience writing scripts or internal tools using APIs, plus functional knowledge of SQL.
Experience:2+ yearsB2BEnterprise softwareStartup
Skills:Customer empathyProblem-solvingWritten communicationVerbal communicationTechnical communication
Tech Stack:APIsSQLTypeScriptPythonRubySlackPylonZendeskFront

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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