Managed Services Engineer (L2)

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Incident resolution","Collaboration","Work queue management","Client focus"]

Join as a Managed Services Engineer (L2) to maintain clients’ IT infrastructure and systems. You’ll monitor operations, resolve incidents, and help ensure client satisfaction by working across teams and managing work queues. The role also supports change management activities and requires managed services experience, ITIL knowledge, and strong communication skills.

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FursaFursa
Dimension Data
Dimension Data
2 months ago

Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Join as a Managed Services Engineer (L2) to maintain clients’ IT infrastructure and systems. You’ll monitor operations, resolve incidents, and help ensure client satisfaction by working across teams and managing work queues. The role also supports change management activities and requires managed services experience, ITIL knowledge, and strong communication skills.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Maintain IT infrastructure and systems for managed services operations.
  • •Monitor systems and operations to ensure service continuity.
  • •Resolve incidents and support troubleshooting activities.
  • •Collaborate with internal teams to deliver operational outcomes.
  • •Contribute to change management and manage work queues.

Key Requirements

  • •Experience in managed services and supporting IT infrastructure and systems.
  • •Knowledge of ITIL practices.
  • •Ability to monitor systems and manage work queues effectively.
  • •Strong communication skills to coordinate with teams and support clients.
  • •Ability to resolve incidents as part of day-to-day operations.
Experience:Managed servicesIT operations
Skills:CommunicationIncident resolutionCollaborationWork queue managementClient focus

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn