Associate Solutions Architect

Drata
United States
Workplace: RemoteFull timeUSD 125,000 - 191,667Function: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Presentation","Self-directed","Organization"]

Serve as a customer-facing technical expert for Drata’s commercial segment, driving retention and technical health through signal-based outreach and targeted, limited-scope guidance. Support commercial customers’ adoption of continuous compliance by partnering with Customer Success Managers, directing users to self-serve digital resources, and maintaining scalable assets like Drata Academy content, help articles, and walkthrough videos. Stage and document issues, contribute to UAT, and help reduce inbound support volume.

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FursaFursa
Drata
Drata
13 hours ago

Associate Solutions Architect

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a customer-facing technical expert for Drata’s commercial segment, driving retention and technical health through signal-based outreach and targeted, limited-scope guidance. Support commercial customers’ adoption of continuous compliance by partnering with Customer Success Managers, directing users to self-serve digital resources, and maintaining scalable assets like Drata Academy content, help articles, and walkthrough videos. Stage and document issues, contribute to UAT, and help reduce inbound support volume.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own a book of business for commercial customers, monitoring technical health and platform adoption status.
  • •Drive proactive, signal-based engagement for at-risk customers using health score, usage threshold, and renewal risk signals.
  • •Provide limited-scope ad hoc technical guidance and direct customers to self-service digital resources.
  • •Contribute to and maintain Drata Academy content, help articles, and walkthrough videos; deliver 1:many workshops and webinars.
  • •Develop working knowledge of Drata’s platform and integrations, stage/reproduce/document issues, and participate in UAT with Product Management.

Pay and Benefits

Salary: USD 125,000 - 191,667
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquityLearning Budget

Key Requirements

  • •3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments.
  • •Experience producing technical content such as help articles, video walkthroughs, or e-learning modules.
  • •Experience in security or compliance-related industries (e.g., SOC 2, ISO 27001, HIPAA) is a plus.
  • •Foundational experience with cloud platforms such as AWS, GCP, or Azure.
  • •Working knowledge of REST APIs and JSON, and foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting.
Experience:3-5 yearsB2B SaaSSecurityCompliance
Skills:CommunicationPresentationSelf-directedOrganization
Tech Stack:AI-powered toolsAWSGCPAzureREST APIsJSONJavaScriptPythonBashShellUnix scriptingWindowsMacLinuxChrome OS

Company Brief

Drata
Provides a continuous security and compliance automation platform to help companies achieve and maintain frameworks such as SOC 2, ISO 27001, HIPAA, and GDPR through automated evidence collection and monitoring. ([drata.com](https://drata.com/blog/fy25-momentum?utm_source=openai))
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Diego, United States
Founded: 2020
Glassdoor
Glassdoor: 3.3
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