Senior Engagement Manager

DocuSign
Tokyo
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Collaboration","Communication","Self-starter","Initiative","Team building"]

Serve as a trusted advisor between field Sales and the Customer Success/Professional Services teams to help customers achieve successful outcomes. Build relationships across Sales, customers, and service delivery; align to account and deal strategies; scope services and develop statements of work. Communicate in business and technical terms, lead knowledge transfer, anticipate issues, and deliver quota-carrying services sales while supporting customer satisfaction.

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FursaFursa
DocuSign
DocuSign
1 day ago

Senior Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a trusted advisor between field Sales and the Customer Success/Professional Services teams to help customers achieve successful outcomes. Build relationships across Sales, customers, and service delivery; align to account and deal strategies; scope services and develop statements of work. Communicate in business and technical terms, lead knowledge transfer, anticipate issues, and deliver quota-carrying services sales while supporting customer satisfaction.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop relationships with Field Sales, customers, Professional Services, Customer Success, and Operations to improve customer success and satisfaction
  • •Align to Sales account and deal strategies and pitch appropriate services in the selling cycle
  • •Scope services, propose approaches, and estimate work effort to develop Statements of Work
  • •Partner with Professional Services to support knowledge transfer after a deal is sold and assist when challenges arise
  • •Drive services sales outcomes by anticipating problems, recommending solutions, and hitting quarterly quotas
Travel: Medium travel

Key Requirements

  • •8+ years of experience in enterprise software consulting or services sales roles
  • •Bachelor’s degree
  • •2+ years of experience as a consultant
  • •Native-level Japanese fluency and business-level English
  • •Proven ability to attain/exceed annual quota and collaborate with Sales on complex account strategies
Experience:8+ yearsEnterprise softwareSaaSCloud-based enterprise software
Education:Bachelor's
Skills:CollaborationCommunicationSelf-starterInitiativeTeam building
Languages:JapaneseEnglish
Tech Stack:Docusign Agreement CloudSaaSCloudAgileHybridWaterfall

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
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Glassdoor: 3.6
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