Customer Service Representative

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Problem-solving","Active listening","Attention to detail","Communication"]

Deliver exceptional customer support in an on-site role in Cairo. Handle customer interactions with efficiency and empathy, address inquiries, and resolve issues to maintain high customer satisfaction. Provide tailored solutions based on customer needs and ensure a positive customer experience through effective communication and professional phone etiquette. Join a fast-paced environment focused on outstanding service and problem-solving.

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Sutherland
Sutherland
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Closed
Reposted: first listed 2 weeks ago

Job Summary

Deliver exceptional customer support in an on-site role in Cairo. Handle customer interactions with efficiency and empathy, address inquiries, and resolve issues to maintain high customer satisfaction. Provide tailored solutions based on customer needs and ensure a positive customer experience through effective communication and professional phone etiquette. Join a fast-paced environment focused on outstanding service and problem-solving.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong customer service and customer support skills.
  • •Proven ability to enhance customer satisfaction and customer experience.
  • •Demonstrated problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus; flexibility with night and overnight shifts is essential.
Skills:EmpathyProblem-solvingActive listeningAttention to detailCommunication
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor