Fraud Analyst I - CommunicationsR72220 Fraud Analyst I - Communications M-F 8:00-5:00 PM Sat 9:00 AM-3-PM

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Attention to detail","Multi-tasking","Critical thinking","Risk awareness","Problem-solving","Communication","Conflict resolution","Teamwork","Independent work","Decision-making","Relationship building"]

Support Fraud Operations by analyzing and decisioning fraud detection alerts, communicating with customers and bank personnel to address fraud risk, and opening/prepping fraud cases. Handle fraud communications via phone and chat, process and decide fraud check dispute claims, and escalate fraud matters to supervisory staff when needed. Work with business units to ensure compliance with laws, meet scheduling and performance standards, and assist leadership in improving fraud processes and reducing fraud risk.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Fraud Analyst I - CommunicationsR72220 Fraud Analyst I - Communications M-F 8:00-5:00 PM Sat 9:00 AM-3-PM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support Fraud Operations by analyzing and decisioning fraud detection alerts, communicating with customers and bank personnel to address fraud risk, and opening/prepping fraud cases. Handle fraud communications via phone and chat, process and decide fraud check dispute claims, and escalate fraud matters to supervisory staff when needed. Work with business units to ensure compliance with laws, meet scheduling and performance standards, and assist leadership in improving fraud processes and reducing fraud risk.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Review, analyze, and decision fraud detection system alerts in accordance with Fraud Department policies and procedures.
  • •Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
  • •Open and prep fraud cases, and appropriately escalate fraud matters that warrant supervisory engagement.
  • •Provide fraud-related support and work with the first line of defense for the Bank.
  • •Process and decide fraud check dispute claims, including working alerts, dispute cases, and inbound call inquiries.

Key Requirements

  • •1 to 3 years of experience in fraud, banking, investigative work, or a related field preferred.
  • •Associate's degree or equivalent work experience.
  • •Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
  • •Strong oral and written communication skills with internal and external customers on fraud matters.
  • •Functional understanding of federal and state laws and regulations related to fraud; proactive follow-up and decision-making with escalation when needed.
Experience:FraudBankingInvestigative work
Skills:Attention to detailMulti-taskingCritical thinkingRisk awarenessProblem-solvingCommunicationConflict resolutionTeamworkIndependent workDecision-makingRelationship building
Tech Stack:Microsoft Office Suite

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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