Solutions Engineer [Pre and Post-Sales] - SMB

Attio
San Francisco
Workplace: HybridFull timeUSD 110,000 - 130,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-facing","Communication","Problem-solving"]

Join Attio’s Customer Success team as a Solutions Engineer for SMBs, helping new customers adopt and integrate Attio, design onboarding programs, and identify expansion opportunities. You’ll work with Sales and CS to drive value, collaborate with support/engineering on product issues, and feed customer insights back to improve the product. Strong SaaS, API, and no/low-code integration skills required.

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Attio
Attio
2 months ago

Solutions Engineer [Pre and Post-Sales] - SMB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join Attio’s Customer Success team as a Solutions Engineer for SMBs, helping new customers adopt and integrate Attio, design onboarding programs, and identify expansion opportunities. You’ll work with Sales and CS to drive value, collaborate with support/engineering on product issues, and feed customer insights back to improve the product. Strong SaaS, API, and no/low-code integration skills required.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
  • •Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
  • •Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
  • •Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
  • •Gather client feedback and insights to contribute to the continuous improvement of the Attio product

Pay and Benefits

Salary: USD 110,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Direct customer-facing experience deploying, selling, or managing complex products or services.
  • •Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
  • •Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL).
  • •Ability to work independently in an unstructured, fast paced environment with shifting priorities.
  • •Experience designing onboarding programs and documentation to scale customer success.
Experience:SaaSCRMCustomer success
Skills:Customer-facingCommunicationProblem-solving
Languages:English
Tech Stack:APIsJSONJavascriptPythonSQLZapierTray.aiIFTTT

Company Brief

Attio
Attio builds an AI-native, customizable CRM for go-to-market teams, unifying customer data, automations, and programmable workflows to help businesses manage relationships and scale revenue operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2019
Glassdoor
Glassdoor: 4.4
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