Roadside Assistance Coordinator (Shift) (KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY)

Allianz
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government & Public AdministrationExperience: 1-2 yearsEducation: certificationSkills: ["Communication","Problem-solving","Attention to detail","Empathy","Multitasking"]

Coordinate roadside assistance for subscribers by handling inbound and outbound customer contacts, assessing needs, verifying policy coverage, and arranging services aligned to plan benefits. Work in a 24/7, shift-based team to coordinate towing and on-site support providers, confirm ETAs, and keep cases updated in a case management system. Meet service-level targets for speed, quality, empathy, and escalate complex cases as needed.

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FursaFursa
Allianz
Allianz
1 day ago

Roadside Assistance Coordinator (Shift) (KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY)

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Last checked: 2 hours agoStatus: Live

Job Summary

Coordinate roadside assistance for subscribers by handling inbound and outbound customer contacts, assessing needs, verifying policy coverage, and arranging services aligned to plan benefits. Work in a 24/7, shift-based team to coordinate towing and on-site support providers, confirm ETAs, and keep cases updated in a case management system. Meet service-level targets for speed, quality, empathy, and escalate complex cases as needed.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Entry level

Key Responsibilities

  • •Handle inbound and outbound calls and written correspondences for AzP client services.
  • •Assess customer needs, verify policy coverage, and arrange services/benefits aligned to subscriber plans.
  • •Coordinate service providers (e.g., towing and on-site support), confirm ETAs, and manage updates until resolution.
  • •Document conversations, decisions, and actions accurately in the case management system.
  • •Meet service-level targets and collaborate on handovers, escalating complex cases appropriately.

Pay and Benefits

Perks:Shift AllowanceKpi IncentivesHealth InsuranceProvident FundFlexible Benefits

Key Requirements

  • •Minimum Diploma or Degree in any field.
  • •1–2 years of experience in Customer Service/Call Centre preferred, with fresh graduates encouraged.
  • •Background in insurance, medical, or travel assistance is an advantage.
  • •Effectively bilingual with strong spoken and written English; ability to converse in Mandarin and/or Chinese dialects is an added advantage.
  • •Proficient in Microsoft Office and comfortable using case management systems.
Experience:1-2 yearsInsuranceMedicalTravel assistance
Education:Certification / Diploma
Skills:CommunicationProblem-solvingAttention to detailEmpathyMultitasking
Languages:EnglishMandarin
Tech Stack:Microsoft OfficeCase management systems

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn