Senior Customer Success Manager, K12

Instructure
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Relationship building","Executive presentation","Mentoring","Problem-solving"]

Own a book of ~30–35 K12 accounts and drive retention, expansion, and market growth through targeted customer engagements and executive-level relationship building. Lead complex, multi-stakeholder account motions across Sales, Renewals, Product, and Support, building executive-ready QBR/EBR narratives and protecting renewal outcomes. Track health and engagement in Gainsight/Salesforce/Gong, quantify ROI for expansion, and mentor other customer success managers while acting as the voice of the customer.

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FursaFursa
Instructure
Instructure
1 day ago

Senior Customer Success Manager, K12

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Last checked: 5 hours agoStatus: Live

Job Summary

Own a book of ~30–35 K12 accounts and drive retention, expansion, and market growth through targeted customer engagements and executive-level relationship building. Lead complex, multi-stakeholder account motions across Sales, Renewals, Product, and Support, building executive-ready QBR/EBR narratives and protecting renewal outcomes. Track health and engagement in Gainsight/Salesforce/Gong, quantify ROI for expansion, and mentor other customer success managers while acting as the voice of the customer.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own territory and account plans for K12 customers, anticipating risk early and aligning internally to keep outcomes on track.
  • •Lead complex, multi-stakeholder account motions across Sales, Renewals, Product, and Support.
  • •Build executive-ready narratives for QBRs and EBRs, align stakeholders, anticipate objections, and secure commitments.
  • •Develop renewal strategy and forecast accuracy; run risk reviews tied to business outcomes to protect retention.
  • •Track account health and engagement in Gainsight, Salesforce, and Gong; build expansion plans, quantify ROI, and mentor other customer success managers.

Pay and Benefits

Perks:EquityRemote WorkPaid LeaveLearning Budget

Key Requirements

  • •Bachelor's degree, or four or more years of account management experience.
  • •Proven track record partnering with customers to achieve their goals.
  • •Experience managing renewal retention, pipeline generation, and non-recurring revenue against a quota.
  • •Exceptional written and verbal communication, including presenting to executives.
  • •Experience leading complex, multi-stakeholder relationships and navigating organizational change.
Experience:K12Software industry
Education:Bachelor's
Skills:CommunicationRelationship buildingExecutive presentationMentoringProblem-solving
Tech Stack:GainsightSalesforceGongCRMQBREBR

Company Brief

Instructure
Builds and delivers learning management and education technology solutions, best known for the Canvas LMS platform, serving K–12 schools, higher education institutions, and corporate learning programs worldwide.
Industry: EdTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Salt Lake City, United States
Founded: 2008
WebsiteLinkedIn