Counter Sales Associate

Ferguson
Anchorage
Workplace: OnsiteFull timeUSD 22.71 - 31.77 hourlyFunction: Sales0Skills: ["Communication","Relationship-building","Consultative selling","Self-motivation","Organizational skills"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, drive sales through upsell/cross-sell, and process transactions accurately. Locate parts using catalogs and computer systems, manage special orders and back-orders, and collaborate with Outside Sales Associates to support account growth while maintaining a safe, well-organized counter environment.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, drive sales through upsell/cross-sell, and process transactions accurately. Locate parts using catalogs and computer systems, manage special orders and back-orders, and collaborate with Outside Sales Associates to support account growth while maintaining a safe, well-organized counter environment.
Location: Anchorage
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, by phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise in plumbing and HVAC to guide customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
  • •Process transactions accurately and manage special orders, back-orders, and delivery follow-ups.

Pay and Benefits

Salary: USD 22.71 - 31.77 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales (plumbing/HVAC or related industry preferred).
  • •Sales mindset with ability to meet goals and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationRelationship-buildingConsultative sellingSelf-motivationOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn