Service Manager - Greenville Nissan

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 160,000 - 180,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Interpersonal skills","Leadership","Problem-solving"]

Oversee daily operations of the Greenville Nissan service department, leading service advisors and technicians to deliver excellent customer satisfaction and hit performance targets. Build and improve service processes to optimize efficiency, ensure accurate repair order and warranty documentation, and use department KPIs to drive profitability. Manage scheduling, labor, budgets, and forecasts, provide training and mentorship, maintain compliance, and handle customer concerns while collaborating across dealership departments.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

Service Manager - Greenville Nissan

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Oversee daily operations of the Greenville Nissan service department, leading service advisors and technicians to deliver excellent customer satisfaction and hit performance targets. Build and improve service processes to optimize efficiency, ensure accurate repair order and warranty documentation, and use department KPIs to drive profitability. Manage scheduling, labor, budgets, and forecasts, provide training and mentorship, maintain compliance, and handle customer concerns while collaborating across dealership departments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the service team, including service advisors and technicians, to maintain performance and customer service.
  • •Develop and implement service department processes to optimize efficiency and workflow.
  • •Ensure accurate, timely service documentation, including repair orders and warranty claims.
  • •Monitor and analyze department KPIs to drive improvement and maximize profitability.
  • •Oversee scheduling, staff shifts, labor management, and department budgets/goals to align with dealership objectives.

Pay and Benefits

Salary: USD 160,000 - 180,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveEmployee Discounts

Key Requirements

  • •3+ years of experience as a Service Manager in an automotive dealership setting.
  • •Strong understanding of automotive service repair and maintenance processes.
  • •Proficiency with dealership management software and other computer applications.
  • •Demonstrated ability to lead, manage, and motivate a team effectively.
  • •Valid driver’s license with a clean driving record and ability to pass pre-employment background checks, MVR, and drug testing.
Experience:3+ yearsAutomotiveAutomotive dealership
Education:High School
Skills:Customer serviceCommunicationInterpersonal skillsLeadershipProblem-solving
Licenses:Driver’s license
Languages:English
Tech Stack:Dealership management software

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn