IT Specialist II, Field Services

Sonoco Products
Germany
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Customer-focused","Problem-solving","Prioritization","Independent time management","Documentation accuracy"]

Provide expert Level 2 onsite IT support for desktops, laptops, mobile devices, peripherals, and business applications across office and manufacturing environments. Troubleshoot and resolve hardware, software, and connectivity issues, manage deployments and break/fix lifecycle activities, and support specialized site equipment (AV, shop-floor workstations, printers, phone systems, CCTV). Serve as the local liaison to centralized IT teams for hands-on infrastructure assistance and support multi-site incident escalations, new setups, and technology refreshes.

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Sonoco Products
Sonoco Products
2 hours ago

IT Specialist II, Field Services

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Job Summary

Provide expert Level 2 onsite IT support for desktops, laptops, mobile devices, peripherals, and business applications across office and manufacturing environments. Troubleshoot and resolve hardware, software, and connectivity issues, manage deployments and break/fix lifecycle activities, and support specialized site equipment (AV, shop-floor workstations, printers, phone systems, CCTV). Serve as the local liaison to centralized IT teams for hands-on infrastructure assistance and support multi-site incident escalations, new setups, and technology refreshes.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide expert Level 2 onsite end-user support for desktops, laptops, mobile devices, peripherals, and standard business applications.
  • •Perform advanced troubleshooting and resolution of hardware, software, and connectivity issues in office and manufacturing environments.
  • •Execute break/fix support, device imaging, deployments, upgrades, and replacements as part of device lifecycle management.
  • •Support specialized site equipment (conference room technology, shop-floor workstations, shared terminals, printers, AV equipment, phone systems, CCTV).
  • •Travel to company locations for incident escalations, new site setups, technology refreshes, and standardization initiatives while acting as local technical representative to centralized IT teams.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in computer science or a related field.
  • •Proven experience in IT deskside support, IT field services, or similar hands-on technical support roles.
  • •Experience supporting users and technology in both manufacturing/shop-floor and corporate office environments.
  • •Strong troubleshooting skills for hardware, software, and basic networking issues.
  • •Familiarity with ITSM tools/ticketing systems and the ability to travel regularly between company locations.
Education:Bachelor's in computer science or related
Skills:Customer-focusedProblem-solvingPrioritizationIndependent time managementDocumentation accuracy
Certifications:MicrosoftNetworkCabling
Tech Stack:ITSMTicketing systemsTCP/IPWi-FiSwitchesStructured cablingDesktopLaptopMobile devicesCCTVAV equipmentPrintersPhone systemsNetwork cablingRack/stackImaging

Company Brief

Sonoco Products
Produces industrial and consumer packaging solutions, including paper, rigid paper containers, plastics, and protective packaging. Sonoco serves a wide range of global customers across food, beverage, healthcare, and industrial markets.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hartsville, United States
Founded: 1899
WebsiteLinkedIn