Manager - Technical Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and scale the TAM & KAM team to drive customer success, adoption, retention, and technical excellence across strategic accounts. Own onboarding, health checks, and expansion programs; mentor and coach a growing team; establish engagement playbooks and performance metrics; partner with Engineering and Product to resolve complex issues and translate technical value into business outcomes.

Location: Bengaluru

Workplace: Onsite

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of Technical Account Managers and Key Account Managers.
•Establish performance standards, operating rhythms, and best practices for customer engagement.
•Conduct regular coaching, career development, and performance reviews.
•Serve as the escalation point for complex customer and technical issues.
•Own the success of Emergent's strategic customers and power users of emergent."],
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Key Requirements

•8+ years of experience in Technical Account Management, Customer Success Engineering, Solutions Engineering, Technical Support, Professional Services, or related customer-facing technical roles.
•2+ years of people management experience leading customer-facing teams.
•Experience managing Strategic customers and executive stakeholders.
•Proven ability to operate in a fast-paced, high-growth environment.
•Strong understanding of APIs, integrations, databases, web applications, and cloud-based architectures.

Experience:8+ yearsAISaaSEnterprise software

Skills:LeadershipCommunicationProblem-solvingStakeholder managementAnalytical thinking

Languages:English

Tech Stack:PythonSQLREST APIsWebhooksAPIsCloudDatabasesDeployments

Company Brief

Emergent

Provides a platform for orchestrating autonomous AI agents and workflows, enabling teams to build, deploy, monitor, and scale agent-driven applications and automations across business processes.

Industry: AI & Machine Learning

Growth: Early Stage Startup

Website

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Emergent

1 month ago

Manager - Technical Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of Technical Account Managers and Key Account Managers.
•Establish performance standards, operating rhythms, and best practices for customer engagement.
•Conduct regular coaching, career development, and performance reviews.
•Serve as the escalation point for complex customer and technical issues.
•Own the success of Emergent's strategic customers and power users of emergent."],
•travel_type_to_be_used_for_travel_in_the_schema_is_not_present_in_this_json_field
•travel__flag__not_included__should_be_blank_if_not_present__
•travel_tags_not_used

Key Requirements

•8+ years of experience in Technical Account Management, Customer Success Engineering, Solutions Engineering, Technical Support, Professional Services, or related customer-facing technical roles.
•2+ years of people management experience leading customer-facing teams.
•Experience managing Strategic customers and executive stakeholders.
•Proven ability to operate in a fast-paced, high-growth environment.
•Strong understanding of APIs, integrations, databases, web applications, and cloud-based architectures.

Experience:8+ yearsAISaaSEnterprise software

Skills:LeadershipCommunicationProblem-solvingStakeholder managementAnalytical thinking

Languages:English

Tech Stack:PythonSQLREST APIsWebhooksAPIsCloudDatabasesDeployments

Company Brief

Emergent

Provides a platform for orchestrating autonomous AI agents and workflows, enabling teams to build, deploy, monitor, and scale agent-driven applications and automations across business processes.

Industry: AI & Machine Learning

Growth: Early Stage Startup

Website