Manager, Customer Support & Training

ADNOC
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: []

Lead customer support and training operations for ADNOC Distribution, ensuring customer service quality and consistent support performance. Manage and coordinate support activities while developing training programs to improve agent effectiveness, knowledge, and adherence to processes. Partner with internal stakeholders to identify service gaps, drive continuous improvement, and support a responsive customer experience across Abu Dhabi.

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FursaFursa
ADNOC
ADNOC
1 week ago

Manager, Customer Support & Training

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Lead customer support and training operations for ADNOC Distribution, ensuring customer service quality and consistent support performance. Manage and coordinate support activities while developing training programs to improve agent effectiveness, knowledge, and adherence to processes. Partner with internal stakeholders to identify service gaps, drive continuous improvement, and support a responsive customer experience across Abu Dhabi.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Oversee customer support activities and team performance.
  • •Own customer support training programs and materials.
  • •Monitor service quality and identify improvement opportunities.
  • •Coordinate cross-functional activities to support customer experience.
  • •Ensure compliance with customer support processes and standards.

Key Requirements

  • •Manage customer support and training operations to meet service expectations.
  • •Ensure support teams follow established processes and service quality standards.
  • •Develop and maintain training to improve agent knowledge and performance.
  • •Coordinate with stakeholders to identify service gaps and improvement opportunities.
  • •Drive continuous improvement in customer support effectiveness.

Company Brief

ADNOC
Abu Dhabi National Oil Company (ADNOC) is the state-owned energy group of the United Arab Emirates, engaged in exploration, production, refining, distribution, and trading of oil, gas, and petrochemical products across global markets.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1971
WebsiteLinkedIn