Customer Advocate Dealership Operations

Carvana
Cleveland
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Customer service","Communication","Attention to detail","Problem-solving","Safety awareness"]

Drive a great onsite pickup experience for customers by assisting with dealership processes, completing customer paperwork, and entering thorough notes in the customer tracking system. Address customer questions and minor technical issues related to the vending machine process to ensure a positive experience. Maintain safe practices and a clean driving record while meeting physical and operational requirements in indoor and outdoor conditions.

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FursaFursa
Carvana
Carvana
1 week ago

Customer Advocate Dealership Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Drive a great onsite pickup experience for customers by assisting with dealership processes, completing customer paperwork, and entering thorough notes in the customer tracking system. Address customer questions and minor technical issues related to the vending machine process to ensure a positive experience. Maintain safe practices and a clean driving record while meeting physical and operational requirements in indoor and outdoor conditions.
Location: Cleveland
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Create an amazing and memorable onsite pickup experience for customers
  • •Complete customer paperwork and enter thorough notes in the customer tracking system
  • •Swiftly address customer questions and minor technical issues related to the vending machine process
  • •Drive consistently while maintaining a safe driving record per Carvana’s CMV Driver Qualification policy
  • •Perform physically demanding vehicle and vending machine-related tasks in varying indoor/outdoor conditions

Pay and Benefits

Salary: USD 19 - 21 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveOvertimeStudent LoanEquityWellness Stipend

Key Requirements

  • •At least 2 years of customer-facing experience
  • •Must have (or be able to obtain) a Notary in the local jurisdiction within the first 90 days of employment
  • •Must be able to satisfy state-specific requirements related to access DMV/title and registration systems
  • •Read, write, speak, and understand English
  • •Ability to perform physically demanding tasks (including lifting/pushing/pulling up to 50 lbs) and stand/walk for extended periods
Experience:2+ years
Skills:Customer serviceCommunicationAttention to detailProblem-solvingSafety awareness
Licenses:NotaryVehicle Verifier licenseSalesperson license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn