Team Lead, Community Response

DoorDash US
United States
Workplace: OnsiteFull timeUSD 69,000 - 101,500Function: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Leadership","Collaboration","Problem-solving","Decision-making","Process improvement"]

Lead Community Response agents who handle safety incidents on the DoorDash platform with speed and empathy. Own day-to-day operations for overnight support, manage performance against operational KPIs, and improve workflows to meet service-level agreements. Serve as a subject matter expert, analyze trends via performance reporting, and guide the team with weekly 1:1s, real-time feedback, and cross-functional collaboration from DoorDash’s Tempe office.

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FursaFursa
DoorDash US
DoorDash US
1 day ago

Team Lead, Community Response

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead Community Response agents who handle safety incidents on the DoorDash platform with speed and empathy. Own day-to-day operations for overnight support, manage performance against operational KPIs, and improve workflows to meet service-level agreements. Serve as a subject matter expert, analyze trends via performance reporting, and guide the team with weekly 1:1s, real-time feedback, and cross-functional collaboration from DoorDash’s Tempe office.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Directly manage Community Response Representatives to deliver high-quality care to consumers, merchants, and dashers.
  • •Lead daily operations and coordinate team workflow to meet operational KPIs and service-level agreements.
  • •Support the team with weekly 1-on-1s, team meetings, real-time feedback, and development and collaboration.
  • •Manage individual and team goals and communicate performance to management and cross-functional partners.
  • •Act as a subject matter expert by creating and presenting performance reports to identify trends and improvement opportunities.

Pay and Benefits

Salary: USD 69,000 - 101,500
Perks:Health InsuranceWellness StipendParental Leave

Key Requirements

  • •2+ years of people management or team lead experience.
  • •Ability to motivate a team and set/achieve targets and measurable impact.
  • •Experience pulling data and using it to influence decisions and actions.
  • •Comfort balancing trade-offs between quality and quantity, including making tough decisions.
  • •Knowledge of Salesforce, Chartio, and Excel (maintaining complex spreadsheets) and/or Google Sheets (preferred).
Experience:2+ yearsTrust & safetyTechLogisticsCustomer support operationsSales organizations
Skills:LeadershipCollaborationProblem-solvingDecision-makingProcess improvement
Tech Stack:SalesforceChartioExcelGoogle Sheets

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn