Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Drive revenue through an entry-level outbound sales role focused on Canada-based customers. Make high-volume calls, promote telecom products and retention offers, understand customer needs, and recommend tailored solutions. Meet daily, weekly, and monthly sales targets while handling objections professionally. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver a strong customer experience that maximizes conversions.

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FursaFursa
NTT
NTT
3 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Drive revenue through an entry-level outbound sales role focused on Canada-based customers. Make high-volume calls, promote telecom products and retention offers, understand customer needs, and recommend tailored solutions. Meet daily, weekly, and monthly sales targets while handling objections professionally. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver a strong customer experience that maximizes conversions.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistancePaid Training

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Resilience and ability to handle rejection.
  • •Basic system/CRM handling; eligibility includes being a graduate (flexible based on communication skills) with 3-5 years of experience (BPO/sales preferred).
Experience:3-5 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn