Service Writer

EquipmentShare
Columbus
Workplace: OnsiteFull timeUSD 19.5 - 30 hourlyFunction: Content & Editorial (Writing/Editing)Experience: 3-4 yearsEducation: bachelorsSkills: ["Interpersonal skills","Problem-solving","Relationship building","Customer focus","Adaptability"]

Schedule rentals and maintain customer service standards by writing customer damage work orders, ordering parts, and billing work orders. Respond to inbound leads and guide customers through the EquipmentShare rental process, resolving inquiries, requests, complaints, and communications. Assist the service manager with internal and customer damage work order management, nurture customer relationships, and help grow the customer base by building contractor partnerships and improving market share.

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EquipmentShare
EquipmentShare
14 hours ago

Service Writer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Schedule rentals and maintain customer service standards by writing customer damage work orders, ordering parts, and billing work orders. Respond to inbound leads and guide customers through the EquipmentShare rental process, resolving inquiries, requests, complaints, and communications. Assist the service manager with internal and customer damage work order management, nurture customer relationships, and help grow the customer base by building contractor partnerships and improving market share.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager in managing customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Maintain and nurture customer relationships to ensure customers are fully satisfied and kept up to date on ways to improve their business.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and communications; help develop sales strategies to grow market share and improve customer experience.

Pay and Benefits

Salary: USD 19.5 - 30 hourly
Perks:Health InsuranceDentalVisionPaid Leave401kTool ReimbursementsGym MembershipVolunteer Time

Key Requirements

  • •3–4 years of sales experience (equipment sales experience is a plus).
  • •Strong interpersonal and problem-solving skills with a focus on listening and resolving customer problems.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •High School diploma or equivalent.
  • •Ability to pass a 10-panel drug screen and background check.
Experience:3-4 years
Education:Bachelor's
Skills:Interpersonal skillsProblem-solvingRelationship buildingCustomer focusAdaptability
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn