Automotive Technical Specialist, Claim Resolutions - Hybrid

Openlane
Brampton
Workplace: HybridFull timeUSD 27 - 33 hourlyFunction: Data Science & Machine LearningExperience: 2+ yearsSkills: ["Communication","Conflict resolution","Negotiation","Teamwork","Follow-up"]

Investigate and resolve customer arbitration claims by verifying used-vehicle condition from inspection reports, photos, and customer descriptions. Use hands-on diagnostic experience to translate technical findings into fair, evidence-based resolutions while communicating clearly with buyers and sellers. Mediate disputes, negotiate repairs or pricing, and collaborate with inspection and quality teams to improve policy adherence, goodwill loss outcomes, and customer experience.

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FursaFursa
Openlane
Openlane
2 days ago

Automotive Technical Specialist, Claim Resolutions - Hybrid

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Investigate and resolve customer arbitration claims by verifying used-vehicle condition from inspection reports, photos, and customer descriptions. Use hands-on diagnostic experience to translate technical findings into fair, evidence-based resolutions while communicating clearly with buyers and sellers. Mediate disputes, negotiate repairs or pricing, and collaborate with inspection and quality teams to improve policy adherence, goodwill loss outcomes, and customer experience.
Location: Brampton
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Apply diagnostic expertise to verify vehicle condition data from inspection reports and identify discrepancies.
  • •Investigate and resolve customer arbitration claims as a neutral technical expert.
  • •Maintain proactive, clear communication with customers and explain the technical basis for resolutions.
  • •Translate customer issue descriptions into technical assessments for mechanical, cosmetic, or title-related concerns.
  • •Mediate disputes by negotiating repairs or pricing and collaborate with inspection and quality control teams.

Pay and Benefits

Salary: USD 27 - 33 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •Minimum 2 years of hands-on experience in the automotive industry (e.g., Service Technician, Service Advisor, Damage Estimator, Body Shop).
  • •Strong customer service orientation with excellent written and verbal communication, including de-escalation and managing customer expectations.
  • •Ability to analyze inspection reports, photos, and customer descriptions to identify mechanical or cosmetic issues.
  • •Superior conflict resolution, negotiation, and communication skills to resolve disputes fairly.
  • •Proficiency using CRM software to manage customer interactions and maintain accurate records.
Experience:2+ yearsAutomotive
Skills:CommunicationConflict resolutionNegotiationTeamworkFollow-up
Languages:EnglishFrench
Tech Stack:CRM softwareGoogle SuiteSlack

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn