Technical Success Manager-AMS

Zscaler
Bengaluru
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer obsession","Collaboration","Ownership","Problem-solving","Continuous learning"]

Drive technical customer success by aligning customer goals and technical needs with Zscaler solutions. Build stakeholder relationships, conduct reviews, and deliver proactive recommendations to anticipate challenges, mitigate risks, and improve adoption. Support implementations beyond launch by contributing to internal and customer-facing knowledge bases. Partner cross-functionally with Sales, Support, and Product while leveraging AI/ML and core networking expertise to ensure customers achieve measurable outcomes.

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FursaFursa
Zscaler
Zscaler
2 days ago

Technical Success Manager-AMS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Drive technical customer success by aligning customer goals and technical needs with Zscaler solutions. Build stakeholder relationships, conduct reviews, and deliver proactive recommendations to anticipate challenges, mitigate risks, and improve adoption. Support implementations beyond launch by contributing to internal and customer-facing knowledge bases. Partner cross-functionally with Sales, Support, and Product while leveraging AI/ML and core networking expertise to ensure customers achieve measurable outcomes.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Understand customer goals, challenges, and technical needs to align Zscaler solutions and drive satisfaction.
  • •Build relationships with stakeholders, conduct reviews, and identify growth opportunities.
  • •Anticipate challenges by providing proactive recommendations to mitigate risks.
  • •Support best-practice implementation by contributing to internal and customer-facing knowledge bases.
  • •Collaborate cross-functionally with Sales, Support, and Product to deliver a seamless customer experience.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

  • •5+ years in customer-facing roles combining technical expertise and account management.
  • •Foundational understanding of AI/ML technologies and experience securing/positioning AI-driven solutions to optimize outcomes.
  • •Proven experience implementing product features and driving best-practice adoption.
  • •Experience troubleshooting network issues using tools such as Ping, Traceroute, and MTR across Linux, Unix, or FreeBSD.
  • •Strong understanding of core networking protocols including HTTP, SMTP, FTP, and DNS.
Experience:5+ yearsEnterprise softwareSaaSCybersecurityCloud security
Skills:Customer obsessionCollaborationOwnershipProblem-solvingContinuous learning
Languages:English
Tech Stack:AI/MLAIOpsPingTracerouteMTRLinuxUnixFreeBSDHTTPSMTPFTPDNSSASESSEZTNASAMLLDAPOAuth

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn