Onboarding Success Manager I (EMEA) FTC

Oyster HR
Bucharest, Budapest, Sofia, Cairo, Nairobi, Warsaw, Johannesburg
Workplace: RemoteFull timeRON 150,000 - 200,000 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Customer-first mindset","Organizational skills","Analytical skills","Communication","Autonomy"]

Own the onboarding journey for customers and team members on the Oyster platform, serving as the key point of contact from the moment a customer submits a hire to when the team member is fully engaged. Guide users with accurate documentation and fast support, organize onboarding meetings, manage escalations and custom requests, maintain onboarding playbooks and self-service tools, and track improvements in satisfaction metrics while staying current on product releases and global employment regulations.

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FursaFursa
Oyster HR
Oyster HR
2 days ago

Onboarding Success Manager I (EMEA) FTC

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Last checked: 9 minutes agoStatus: Live

Job Summary

Own the onboarding journey for customers and team members on the Oyster platform, serving as the key point of contact from the moment a customer submits a hire to when the team member is fully engaged. Guide users with accurate documentation and fast support, organize onboarding meetings, manage escalations and custom requests, maintain onboarding playbooks and self-service tools, and track improvements in satisfaction metrics while staying current on product releases and global employment regulations.
Location: Bucharest, Budapest, Sofia, Cairo, Nairobi, Warsaw, Johannesburg
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Guide and support customers and team members through onboarding as the key point of contact from new hire submission to engagement.
  • •Provide explanatory documentation and answer ad-hoc questions accurately and quickly using internal sources.
  • •Organize customer and team member meetings to resolve onboarding questions, and manage custom requests and escalations with Sales, Product, Legal, and Finance.
  • •Support contract customization operations in line with procedures, ensuring timely and compliant processing.
  • •Create and update onboarding documentation, maintain accurate Oyster platform data, and provide feedback to improve customer self-service tools while staying current on product releases and regulation changes.

Pay and Benefits

Salary: RON 150,000 - 200,000 annually
Perks:Paid LeaveHealth InsuranceWellness StipendParental LeaveHome Office

Key Requirements

  • •3+ years experience working in HR, or in a customer-facing role for a HR SaaS platform.
  • •Customer-first mindset with a drive to go the extra mile and ensure customers feel supported.
  • •Experience scheduling and managing customer meetings.
  • •Experience managing customer escalations and improving customer satisfaction metrics (e.g., cSAT, NPS).
  • •Strong attention to detail plus excellent written and verbal communication skills.
Experience:3+ yearsHRHR SaaSCustomer onboardingCustomer success
Skills:Customer-first mindsetOrganizational skillsAnalytical skillsCommunicationAutonomy
Languages:English

Company Brief

Oyster HR
Oyster is a global employment platform (Employer of Record) that helps companies hire, pay, and care for distributed teams across 180+ countries, providing compliant contracts, payroll, benefits, and HR tools for remote-first organizations.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor