Sony Interactive Entertainment

1 day ago

Technical Operations Support (TOS) Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide frontline operational support for a global cloud gaming platform by acknowledging, triaging, and resolving support requests using established SOPs and SLA commitments. Perform routine maintenance and incident escalation, monitor operational queues, and help maintain platform stability and service availability. Create and maintain SOPs, knowledge base articles, and operational documentation, while identifying recurring issues and recommending automation and workflow improvements through close collaboration with technical operations, engineering, and global support teams.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Acknowledge, triage, and resolve support requests by following established SOPs.
•Perform routine operational tasks and maintenance while meeting SLA commitments and supporting platform stability and service availability.
•Monitor operational queues and ensure timely resolution of assigned work; escalate issues outside established procedures.
•Create, update, and maintain SOPs, knowledge base articles, and operational documentation in line with team standards.
•Identify recurring issues and operational inefficiencies, provide feedback on automation opportunities, and partner with technical teams to improve workflows and tooling.

Key Requirements

•1–3 years of experience in Information Technology, Technical Support, Operations Support, or a related field.
•Foundational understanding of computer systems, operating systems, networking concepts, and troubleshooting methodologies.
•Experience working with ticketing systems, service request management, or operational support processes.
•Ability to follow documented procedures with attention to detail and accuracy.
•Strong written and verbal communication plus organizational skills for collaborating with teams and stakeholders.

Experience:1-3 yearsCloud gamingCloud operationsInfrastructure support

Skills:CommunicationOrganizationAttention to detailCollaborationOwnershipAccountabilityContinuous learningProcess improvementService mindset

Languages:English

Tech Stack:LinuxCommand-line toolsJiraConfluenceServiceNowAWSGoogle CloudPowerShellBashPython

Company Brief

Sony Interactive Entertainment

Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.

Industry: Gaming

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Mateo, United States

Founded: 1993

Website LinkedIn

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Sony Interactive Entertainment

1 day ago

Technical Operations Support (TOS) Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Acknowledge, triage, and resolve support requests by following established SOPs.
•Perform routine operational tasks and maintenance while meeting SLA commitments and supporting platform stability and service availability.
•Monitor operational queues and ensure timely resolution of assigned work; escalate issues outside established procedures.
•Create, update, and maintain SOPs, knowledge base articles, and operational documentation in line with team standards.
•Identify recurring issues and operational inefficiencies, provide feedback on automation opportunities, and partner with technical teams to improve workflows and tooling.

Key Requirements

•1–3 years of experience in Information Technology, Technical Support, Operations Support, or a related field.
•Foundational understanding of computer systems, operating systems, networking concepts, and troubleshooting methodologies.
•Experience working with ticketing systems, service request management, or operational support processes.
•Ability to follow documented procedures with attention to detail and accuracy.
•Strong written and verbal communication plus organizational skills for collaborating with teams and stakeholders.

Experience:1-3 yearsCloud gamingCloud operationsInfrastructure support

Skills:CommunicationOrganizationAttention to detailCollaborationOwnershipAccountabilityContinuous learningProcess improvementService mindset

Languages:English

Tech Stack:LinuxCommand-line toolsJiraConfluenceServiceNowAWSGoogle CloudPowerShellBashPython

Company Brief

Sony Interactive Entertainment

Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.

Industry: Gaming

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Mateo, United States

Founded: 1993

Website LinkedIn