Crew Leadership Manager

Qantas Airways
Brisbane
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Stakeholder engagement","Influencing","Communication"]

Lead and coach Cabin Crew leaders in the Qantas International Cabin Crew team, setting cabin standards and driving a positive performance culture. Communicate face-to-face with crew, develop and support leaders to meet KPIs, and foster an engaged leadership culture. Partner cross-functionally with stakeholders on projects to improve operational efficiency, while providing shift and on-call leadership coverage at peak times in base.

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Qantas Airways
Qantas Airways
2 days ago

Crew Leadership Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead and coach Cabin Crew leaders in the Qantas International Cabin Crew team, setting cabin standards and driving a positive performance culture. Communicate face-to-face with crew, develop and support leaders to meet KPIs, and foster an engaged leadership culture. Partner cross-functionally with stakeholders on projects to improve operational efficiency, while providing shift and on-call leadership coverage at peak times in base.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach and develop the Cabin Crew team to be best in the industry.
  • •Manage cabin standards and drive a positive performance culture.
  • •Lead face-to-face communication with crew and coach leaders to meet and exceed KPIs.
  • •Work cross-functionally with stakeholders to develop and implement projects and improve operational efficiency.
  • •Work shift hours and participate in an on-call roster to ensure leadership visibility and support during peak times.

Pay and Benefits

Perks:Paid LeaveParental Leave

Key Requirements

  • •Strong leadership experience with relevant tertiary qualifications or equivalent experience.
  • •Experience managing HR and industrial relations matters with discretion.
  • •Proven ability to lead, coach and develop other leaders to foster high performance.
  • •Skilled in stakeholder engagement, with influencing and negotiation skills.
  • •Comprehensive knowledge of Cabin Crew operations, policies, and enterprise agreements.
Skills:LeadershipCoachingStakeholder engagementInfluencingCommunication
Languages:English

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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