Performance KAM Analyst

Delivery Hero
Buenos Aires
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Collaboration","Analytical thinking","Problem-solving"]

Act as a key contact for assigned partners, driving improvements in service quality and end-user experience. Support and monitor partner operations through regular communication, operational follow-up, and the creation of action plans. Analyze partner performance using reports and operational data, identify deviations, and propose hypotheses. Design cross-functional projects, run fast tests of new practices/features, and conduct local visits to spot improvement opportunities.

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Delivery Hero
Delivery Hero
8 hours ago

Performance KAM Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Act as a key contact for assigned partners, driving improvements in service quality and end-user experience. Support and monitor partner operations through regular communication, operational follow-up, and the creation of action plans. Analyze partner performance using reports and operational data, identify deviations, and propose hypotheses. Design cross-functional projects, run fast tests of new practices/features, and conduct local visits to spot improvement opportunities.
Location: Buenos Aires
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Be the point of reference for partner issues, working to improve service quality and the final user experience.
  • •Maintain fluid communication with key partners and provide support and follow-up.
  • •Coordinate effective communication with partners’ operational counterparts to build and execute concrete action plans.
  • •Detect and communicate deviations through the generation and monitoring of reports.
  • •Analyze operations end-to-end, develop hypotheses, and lead internal and cross-functional improvement projects; experiment with new practices/features and visit local sites to identify opportunities.

Key Requirements

  • •Graduadas/os y/o estudiantes avanzadas/os en Ingeniería Industrial, Ciencias Económicas y/o carreras afines.
  • •Al menos 1 año en posiciones similares con seguimiento y contacto de una cartera de clientes.
  • •Al menos 1 año en posiciones similares de análisis operacional con manejo de grandes volúmenes de datos y gestión de proyectos.
  • •Experiencia gestionando proyectos con distintas metodologías.
  • •Conocimientos de Business Intelligence y SQL (Tableau, Looker, PowerBI).
Education:Bachelor's
Skills:CommunicationCollaborationAnalytical thinkingProblem-solving
Languages:Spanish
Tech Stack:SQLBusiness IntelligenceTableauLookerPowerBI

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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