Customer & Partner Care - Trainer

Tamara UAE
Cairo
Workplace: HybridFull timeFunction: Education & TrainingSkills: ["Communication","Presentation","Adaptability","Organization","Time management"]

Deliver engaging onboarding and training programs for contact center new hires and existing team members, covering customer support, sales, and back-office operations. Facilitate virtual and in-person instructor-led sessions, coordinate training logistics, and measure effectiveness using feedback, assessments, and performance metrics. Partner with quality, operations, and product teams to keep materials current, identify knowledge gaps, and update documentation, FAQs, and knowledge-base content to improve service quality and consistency.

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FursaFursa
Tamara UAE
Tamara UAE
14 hours ago

Customer & Partner Care - Trainer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver engaging onboarding and training programs for contact center new hires and existing team members, covering customer support, sales, and back-office operations. Facilitate virtual and in-person instructor-led sessions, coordinate training logistics, and measure effectiveness using feedback, assessments, and performance metrics. Partner with quality, operations, and product teams to keep materials current, identify knowledge gaps, and update documentation, FAQs, and knowledge-base content to improve service quality and consistency.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Entry level

Key Responsibilities

  • •Deliver engaging training content and onboarding programs for new joiners in the contact center
  • •Facilitate instructor-led sessions (virtual and in-person) while ensuring high learner engagement
  • •Coordinate training schedules, logistics, and communications with relevant stakeholders
  • •Track training effectiveness and engagement using feedback, assessments, and performance metrics
  • •Partner with quality, operations, and product teams to keep training materials accurate and up to date, and update documentation, FAQs, and knowledge-base content

Key Requirements

  • •1–2 years of experience as a full-time trainer, preferably in a contact center or customer service environment
  • •Experience supporting onboarding, coaching, or soft-skills training
  • •Training of Trainers (TOT) certification is a strong plus
  • •Strong communication and presentation skills; Arabic is a plus
  • •Comfort adapting training to different learning styles in both virtual and in-person settings
Skills:CommunicationPresentationAdaptabilityOrganizationTime management
Certifications:Training of Trainers (TOT)
Languages:EnglishArabic

Company Brief

Tamara UAE
Provides buy now, pay later and consumer financing services for shoppers and merchants across the Middle East. The platform lets customers split purchases into installments while helping businesses increase conversion and average order value.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2020
WebsiteLinkedIn