Systems Associate (Graduate/Entry-level opportunity)

Hyperexponential
London
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Ownership","Problem-solving","Communication","Research","Judgement"]

Own the front door to the Systems & Security (SYSSEC) team: triage, prioritize, route, and keep stakeholders informed using an ITIL/ITSM mindset. Improve recurring service issues by finding root causes and building self-serve workflows, scripts, and automations. Serve as hxOS’s internal expert across devices, applications, SSO, and AI tools, contributing to higher-leverage platform and infrastructure foundations over time.

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FursaFursa
Hyperexponential
Hyperexponential
2 months ago

Systems Associate (Graduate/Entry-level opportunity)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the front door to the Systems & Security (SYSSEC) team: triage, prioritize, route, and keep stakeholders informed using an ITIL/ITSM mindset. Improve recurring service issues by finding root causes and building self-serve workflows, scripts, and automations. Serve as hxOS’s internal expert across devices, applications, SSO, and AI tools, contributing to higher-leverage platform and infrastructure foundations over time.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Own the front door for SYSSEC: triage, prioritize, route, and keep stakeholders informed on requests and resolutions.
  • •Continuously improve the service by identifying root causes, updating templates, creating self-serve paths, and performing process work to reduce repeat tickets.
  • •Build scripts, automations, integrations, and paved-road workflows that reduce operational toil.
  • •Act as the internal expert for hxOS, helping colleagues understand what’s possible with devices, applications, and AI tools.
  • •Contribute to strategic delivery (around 20%) through platform design input, infrastructure support, and building technical foundations.

Pay and Benefits

Perks:Learning BudgetPaid LeavePensionHealth InsuranceLife Insurance

Key Requirements

  • •Triage, prioritize, and route incoming SYSSEC requests while applying an ITIL/ITSM lens to how work arrives, gets handled, and gets resolved.
  • •Improve the service by identifying recurring patterns, researching root causes, and driving changes that reduce repeat tickets.
  • •Comfortable writing scripts and configuring automations/integrations, thinking in repeatable patterns rather than one-off fixes.
  • •Use AI tools naturally for day-to-day work such as triage, documentation, and first-pass review, with judgment on where AI helps.
  • •Given ambiguous problems, research, test, form a view, and return with a clear recommendation.
Skills:OwnershipProblem-solvingCommunicationResearchJudgement
Tech Stack:AI toolsITILITSMSSOScriptsAutomationIntegrationsConnectorsRouting logic

Company Brief

Hyperexponential
Provides pricing decision-intelligence (PDI) software (hx Renew) that helps commercial P&C insurers and reinsurers build, deploy and manage pricing and underwriting models using machine learning and alternative data to improve risk selection and pricing performance.
Industry: InsurTech
Company Size: Medium (51 to 250 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2017
Glassdoor
Glassdoor: 3.5
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