Customer service Representative - AK

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Communication","Empathy"]

Deliver exceptional customer support in an on-site role in Alexandria, handling inquiries and resolving issues with efficiency and empathy. You’ll provide tailored solutions, ensure a positive customer experience through effective communication and professional phone etiquette, and maintain high satisfaction by addressing customer needs promptly. Ideal for fresh grads who are fluent in English and comfortable working night/overnight shifts.

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer service Representative - AK

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver exceptional customer support in an on-site role in Alexandria, handling inquiries and resolving issues with efficiency and empathy. You’ll provide tailored solutions, ensure a positive customer experience through effective communication and professional phone etiquette, and maintain high satisfaction by addressing customer needs promptly. Ideal for fresh grads who are fluent in English and comfortable working night/overnight shifts.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address customer inquiries and resolve issues.
  • •Provide tailored solutions to meet customer needs.
  • •Maintain a positive customer experience through effective communication and professional phone etiquette.
  • •Support a fast-paced customer-facing environment with reliable shift availability.

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong skills in customer service and customer support.
  • •Ability to enhance customer satisfaction and customer experience.
  • •Problem-solving with active listening and attention to detail.
  • •Flexibility with night and overnight shifts.
Skills:Problem-solvingActive listeningAttention to detailCommunicationEmpathy
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor