Notion Labs

3 months ago

Head of Customer Success, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead Notion’s EMEA Customer Success organization, guiding CSM teams to drive adoption, retention, and expansion across Commercial to Enterprise segments in a fast-growing SaaS environment. Collaborate cross-functionally with Sales, Solutions Engineering, and Professional Services, build data-driven KPIs, and advocate for customers to maximize net retention and value.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Develop and implement strategies to align the EMEA Customer Success organization with broader company goals, especially around adoption, retention, and expansion
•Lead and develop a team of CSMs across Scaled and Dedicated motions in the EMEA region
•Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success
•Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for EMEA customers within the company
•Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for proactive intervention

Key Requirements

•8+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions
•Experience managing diverse customer segments—from Commercial to Enterprise—and collaborating cross-functionally across many internal stakeholders
•A powerhouse leader who attracts, inspires, develops, and retains top talent
•Customer-centric at your core and champion for customers; passionate about understanding their organisations, business priorities, and sources of value
•Data-driven and able to set the right performance indicators for your organisation; operational rigor across the customer lifecycle

Experience:8+ yearsSaaSCustomer successEnterprise software

Skills:LeadershipCommunicationProblem-solvingData-drivenCross-functional

Tech Stack:AI toolsSaaS

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Notion Labs

3 months ago

Head of Customer Success, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Develop and implement strategies to align the EMEA Customer Success organization with broader company goals, especially around adoption, retention, and expansion
•Lead and develop a team of CSMs across Scaled and Dedicated motions in the EMEA region
•Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success
•Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for EMEA customers within the company
•Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for proactive intervention

Key Requirements

•8+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions
•Experience managing diverse customer segments—from Commercial to Enterprise—and collaborating cross-functionally across many internal stakeholders
•A powerhouse leader who attracts, inspires, develops, and retains top talent
•Customer-centric at your core and champion for customers; passionate about understanding their organisations, business priorities, and sources of value
•Data-driven and able to set the right performance indicators for your organisation; operational rigor across the customer lifecycle

Experience:8+ yearsSaaSCustomer successEnterprise software

Skills:LeadershipCommunicationProblem-solvingData-drivenCross-functional

Tech Stack:AI toolsSaaS

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor