Reservation Agent (Syria, SY)

Power International Holding
Syria
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Sales acumen","Leadership"]

Facilitate guest bookings by handling inquiries and reservations via phone, email, and online platforms. Accurately process reservations in the hotel system, manage room availability and inventory to improve occupancy, and coordinate with front office and housekeeping to support seamless check-in/out. Provide guest support for questions, concerns, and modifications, while promoting hotel packages and promotions. Maintain reservation records, policies knowledge, and produce regular occupancy and revenue reports.

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FursaFursa
Power International Holding
Power International Holding
2 days ago

Reservation Agent (Syria, SY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Facilitate guest bookings by handling inquiries and reservations via phone, email, and online platforms. Accurately process reservations in the hotel system, manage room availability and inventory to improve occupancy, and coordinate with front office and housekeeping to support seamless check-in/out. Provide guest support for questions, concerns, and modifications, while promoting hotel packages and promotions. Maintain reservation records, policies knowledge, and produce regular occupancy and revenue reports.
Location: Syria
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle guest inquiries and reservations via phone, email, and online booking platforms with accurate availability, rates, and amenities.
  • •Assist guests in selecting accommodations based on preferences, budget, and special requirements.
  • •Process reservations accurately and efficiently in the hotel reservation system, including guest information, payment details, and special requests.
  • •Monitor room availability and manage inventory by adjusting allocations and rates to maximize occupancy and revenue.
  • •Promote hotel amenities, packages, and promotions while coordinating with housekeeping and front office for smooth check-in/out.

Key Requirements

  • •Minimum 5 years working experience, including 3 years relevant experience.
  • •Proficiency in hotel reservation systems and booking platforms to process reservations and manage room inventory.
  • •Strong communication and customer service skills to handle inquiries, resolve issues, and ensure a seamless booking experience.
  • •Strong attention to detail to accurately enter guest information, payment details, and special requests.
  • •ERP knowledge with SAP functional skills required.
Experience:5+ yearsHotel bookingsHospitalityGCC
Education:High School
Skills:CommunicationCustomer serviceAttention to detailSales acumenLeadership
Certifications:Certificate in Hotel Management
Tech Stack:Hotel reservation systemsOnline booking platformsERPSAPReservation system

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website